Shopping with confidence is key when it comes to purchasing items from Replacements, Ltd. Knowing the ins and outs of their return policy can save you time and hassle should you need to return an item. Replacements, Ltd. offers a Satisfaction Guarantee, which means you can expect your merchandise to be in excellent condition. However, if you're not completely satisfied, understanding their return policy is crucial. Let's dive into what you need to know for a smooth return experience.

What Is The Return And Refund Policy For Replacements, LTD?

Replacements, Ltd. stands behind the quality of their merchandise, ensuring that it's free of defects like chips, cracks, and excessive wear. If you find yourself dissatisfied with your purchase, you have 30 days to return the item for a full refund, minus shipping and handling charges. Remember, altered or damaged items are not eligible for return.

replacements store-tablewar...
Replacements, LTD Top Deals and Special Offers See Now

Does Replacements Offer Exchanges?

Yes, if you prefer to exchange an item, Replacements, Ltd. offers a Fast Exchange service. Simply contact Customer Service, and they will promptly send an in-stock exchange item. An additional charge will be placed for the new item, but once your return is received, a credit will be issued for the cost of the returned item.

replacements-tableware coll...

How Long Does It Take To Get Refund From Replacements?

Refunds are typically processed within 7 days of Replacements receiving your returned item. Refunds are issued to the original payment method, or you can opt for a Replacements gift card instead. For credit card payments, refunds should appear on your account within 7 days, depending on your bank's policies.

How Can You Return An Item To Replacements?

Returning an item to Replacements, LTD involves the following steps:

  • Check the condition of your item to ensure it's eligible for return; items should be free of chips, cracks, and excessive wear.
  • Turn your order invoice over and look for the section labeled "How to Return or Exchange Merchandise."
  • Decide if you want a refund, a gift card, or to exchange the item.
  • Carefully package the item using original packing materials.
  • Put the barcode or return address label that corresponds to your particular order on the exterior of the box.
  • Use FedEx or the U.S. Postal Service for shipping, as UPS does not deliver to Replacements, LTD.
  • Insure your shipment to protect against loss or damage.
  • Send your return to: Returns Dept., Replacements, Ltd., 1089 Knox Rd, McLeansville, NC 27301-9228.
  • If the return is due to an error on Replacements, LTD's part, contact Customer Service at 1-800-737-5223 or email via the Contact Us page.
  • Refunds are processed within 7 days of receipt and will be applied to the original payment method unless otherwise requested.

For more detailed information, you can visit the Replacements, LTD Returns and Exchanges page.

Can I Return A Replacements Item Without A Receipt?

It's important to have your order invoice when returning an item, as it contains the return address label/barcode necessary for processing your return. If you've misplaced your invoice, contact Customer Service for assistance.

Can You Return Used Items To Replacements?

Items must be in the condition received to qualify for a return. If you use the item and it sustains damage or wear, it is not eligible for return.

Can You Return A Replacements Item Without The Original Box Or Package?

While original packaging is ideal for returns, if you no longer have it, ensure the item is well-protected and securely packaged for its return journey.

Can I Return A Gift To Replacements?

Absolutely. Gifts can be returned following the same guidelines as any other item. Just be sure to indicate whether you'd like a refund or a gift card.

How To Contact Replacements?

For further assistance, reach out to Replacements' Customer Service at 1-800-737-5223 or email them via the Contact Us page on their website. They are available Monday–Friday from 9:00am to 6:00pm (ET).


In summary, Replacements, Ltd. offers a clear and customer-friendly return policy. With a 30-day return window and the option for refunds or exchanges, you can shop with confidence. Just remember to return items in their original condition, use the appropriate shipping method, and keep your order invoice handy. Should you need assistance, Replacements' Customer Service team is ready to help.