Shopping online for your favorite slot car sets and accessories at Scalextric comes with the assurance of customer satisfaction. Whether you're a new enthusiast or a seasoned collector, it's important to understand the Scalextric return policy. This policy is designed to be straightforward and customer-friendly, ensuring that if for any reason you're not happy with your purchase, you have the option to return it. In this article, we'll break down everything you need to know about returning products to Scalextric, from the basics of the policy to how to get your refund promptly.

What Is The Return And Refund Policy For Scalextric?

Scalextric is committed to customer satisfaction and offers a 30 Day money back guarantee. If a product is unsatisfactory, defective, or damaged in transit, you can get a full refund. To begin the process, contact customer support with your order details and reason for the return to receive a Return Merchandise Authorization (R.M.A.) number.

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Does Scalextric Offer Exchanges?

Scalextric's policy doesn't explicitly mention exchanges. However, you can return a product and receive a refund, after which you may place a new order for the desired item.

How Long Does It Take To Get a Refund From Scalextric?

After your return is received and accepted by Scalextric, credits are typically applied within three business days. The return credit should appear on your statement within one to two billing cycles.

How Can You Return An Item To Scalextric?

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To return an item, email [email protected] with your name, order number, or transaction ID, and the reason for the return. You'll receive an R.M.A. number and return instructions. The item must be unused, in new condition, and in the original packaging. Note that return shipping is the customer's responsibility, and a trackable method is recommended.

Can You Return Used Items To Scalextric?

Scalextric requires that products be returned unused and in new condition. Used items typically cannot be returned unless they are defective.

Can You Return A Scalextric Item Without The Original Box Or Package?

Items should be returned in the original packaging to ensure full credit. Returns without the original packaging may be subject to a reduced refund.

Can I Return A Gift To Scalextric?

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Gift returns follow the same policy. The refund will be applied to the original payment method used for the purchase, so coordinating with the gift giver may be necessary.

How To Contact Scalextric?

For returns and other customer service inquiries in the United States, email [email protected]. For returns outside the UK or within the UK, use [email protected]. For immediate assistance, UK customers can also call the Customer Services team at 01843 233512.


The Scalextric return policy is essential for a hassle-free shopping experience. With a clear 30-day return window and a straightforward refund process, customers can shop with confidence. Remember to initiate returns promptly, keep items in new condition, and retain the original packaging to ensure a smooth transaction. For any uncertainties, the customer support team is ready to assist, making sure your Scalextric experience is as enjoyable as the races on the track.