Shopping at Scheels comes with the assurance of customer satisfaction, and the Scheels return policy is a testament to their commitment. Whether you're a new customer curious about how returns work or a regular patron looking to refresh your understanding, this article will guide you through the ins and outs of returning goods to Scheels, ensuring a smooth and hassle-free experience.

What Is The Return And Refund Policy For Scheels?

Scheels stands behind their products with a 100% Satisfaction Guarantee, allowing customers to return or exchange items within 365 days of purchase. Items must be in the same condition as received, including all parts and components. Firearms, bows, ammunition, reloading powders, primers, autographed memorabilia, and special orders have specific return criteria and are excluded from the general policy.

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Does Scheels Offer Exchanges?

Yes, Scheels facilitates exchanges both in-store and online. If the item you want to exchange for is out of stock, they will issue a full refund less the shipping cost to your original form of payment. Exchanges are subject to the same conditions as returns, where items must be returned in their original state.

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How Long Does It Take To Get Refund From Scheels?

Upon receiving your return, Scheels processes it within 2-3 business days. The refund is then reflected on your credit/debit card within 3-5 business days. However, the timing can vary depending on your bank or card issuer. For purchases made through SliceSM by FNBO, expect a refund to reflect within 10-12 business days.

How Can You Return An Item To Scheels?

Returning an item to Scheels is straightforward, and here's how you can do it:

  • Visit the Scheels returns page to start the return process.
  • You have up to 365 days from the date of purchase to return items.
  • Ensure the item is in the same condition as when received.
  • Use a proper shipping container to protect the item during shipment.
  • Shoes must be returned in their original shoe box, which should also be shipped in a proper shipping container.
  • Some items like ammunition, reloading powders, primers, autographed memorabilia, and trading cards cannot be returned or exchanged.
  • Special items like firearms and bows have specific return guidelines; contact your local Scheels for assistance.
  • For defective or damaged items, such as baseball bats or hockey sticks, follow the manufacturer’s warranty process.

Remember, shipping costs are not refunded, and sales tax will be refunded to the original method of payment. If you need further assistance, Scheels customer service is available to help with the process.

Can I Return A Scheels Item Without A Receipt?

Yes, items with original tags intact can be returned without a receipt for an exchange or store credit. However, if you have the receipt, it can expedite the process and ensure a refund to your original method of payment.

Can You Return Used Items To Scheels?

Items should be returned unused and in the condition they were received. However, if an item is defective or damaged, Scheels will accept the return in accordance with the Satisfaction Guarantee.

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Can You Return A Scheels Item Without The Original Box Or Package?

While items should ideally be returned in their original packaging, especially shoes, there may be exceptions for damaged or defective items. It is best to contact Scheels customer service for guidance on such returns.

Can I Return A Gift To Scheels?

Yes, gifts can be returned to Scheels. If the item was purchased with a gift card, the refund would be issued as store credit. Be sure to provide the gift receipt or order number for the process to be as smooth as possible.

How To Contact Scheels?

For any questions or assistance with returns, you can contact Scheels customer service. Visit their website to find contact information, or use the store locator for the nearest Scheels location.


In summary, Scheels provides a generous return policy that prioritizes customer satisfaction. With up to a year to decide if your purchase meets your needs, and a straightforward process for returns and exchanges, you can shop with confidence. Just remember to keep your items in their original state and retain receipts whenever possible to ensure a smooth transaction. Happy shopping and easy returning at Scheels!