When it comes to managing subscriptions and services, knowing the ins and outs of a company's refund and cancellation policy is crucial. For those using Sky's array of services, whether you're contemplating a change or simply want to stay informed, understanding the Sky refund and cancellation policy is essential. In this article, we'll delve into the specifics of how to cancel your Sky service, what the cooling off period entails, the process for returns, and how to get your money back if you're entitled to a refund.

What Is The Cancellation And Refund Policy For Sky?

Under the Sky refund and cancellation policy, customers are subject to a minimum contract period, typically 12 to 18 months, which applies to most Sky services. If you decide to terminate your contract early, you may face early termination charges. However, Sky provides a 31-day cooling off period in the UK (14 days for ROI), during which you can cancel your order without penalty.

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How Do I Cancel A Contract With Sky?

Canceling your contract with Sky requires you to give a minimum of 31 days' notice for Sky TV services. This notice period must extend beyond your minimum term unless you're within the cooling off period. It's important not to cancel any ongoing payments, like Direct Debits, as you may still owe payments during the notice period.

How Long Do You Get To Return Sky Equipment?

After canceling your service, Sky usually provides instructions on how to return their equipment. The time frame for returning this equipment is typically within 30 days. Failing to return the equipment in the given time may result in additional charges.

Does Sky Offer Exchanges?

If you encounter an issue with your Sky equipment, Sky may offer an exchange rather than a direct refund. This is often the case when dealing with faulty hardware or devices within their warranty period.

How Long Does It Take To Get Refund From Sky?

If you're entitled to a refund from Sky, the process usually takes up to 45 days from the date of cancellation. Refunds are typically issued to the original payment method used by the customer.

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How Do I Return A Package To Sky?

To return a package to Sky, you will need to follow the instructions provided at the time of cancellation. This often involves using a pre-paid returns label and taking the package to a designated drop-off point.

Are Returns To Sky Free?

Yes, returns to Sky are usually free. Sky provides pre-paid returns labels, ensuring that you do not incur additional costs when sending back equipment.

How Do I Contact Sky About Returned Equipment?

If you have any queries regarding returned equipment, or if you haven't received instructions on how to return the equipment, you can contact Sky through their email at [email protected] or via their main website.


In summary, the Sky refund and cancellation policy is designed to provide flexibility while ensuring customers understand their commitments. Remember to keep track of your minimum contract period, make use of the cooling off period if needed, and follow the correct procedures for cancellations and returns to avoid unnecessary charges. By staying informed about these policies, you can manage your Sky subscription with confidence.