When purchasing from The CPAP Shop, customers are assured of a straightforward and customer-centric return policy designed to make the process as hassle-free as possible. Whether you're new to sleep apnea treatment or a seasoned user of CPAP equipment, knowing the return policy is crucial for a seamless shopping experience.

What Is The Return And Refund Policy For The CPAP Shop?

The CPAP Shop is committed to customer satisfaction, offering a 30-day return policy for masks and a straightforward refund process for unopened items. Masks can be returned within 30 days if you're not fully satisfied, with the original shipping costs deducted from the refund. Unopened, unused products can be returned within 30 days of shipment, subject to a 15% processing fee. Opened items like machines, sanitizers, and accessories are generally non-returnable unless defective.

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Does The CPAP Shop Offer Exchanges?

Exchanges are not explicitly mentioned, but customers can return eligible products within the specified period and place a new order for the desired item.

How Long Does It Take To Get Refund From The CPAP Shop?

Refunds are processed promptly once the return is received and inspected. However, the exact timing may vary depending on the payment method and bank processing times.

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How Can You Return An Item To The CPAP Shop?

If you are not satisfied with your purchase from The CPAP Shop, you can return it within 30 days for a refund or exchange. Here are the steps to follow:

  1. Contact The CPAP Shop customer service by phone or email and request a Return Merchandise Authorization (RMA) number. You will need to provide your order number, the item you want to return, and the reason for the return.
  2. Pack the item securely in its original packaging and include a copy of your invoice or packing slip. Write the RMA number clearly on the outside of the package.
  3. Ship the package to the address provided by The CPAP Shop customer service. You are responsible for the return shipping costs and insurance.
  4. Once The CPAP Shop receives your package, they will inspect it and process your refund or exchange within 10 business days. You will receive an email confirmation when your return is completed.

Can I Return A The CPAP Shop Item Without A Receipt?

Proof of purchase is necessary for all returns. Ensure you have your order confirmation or receipt ready when initiating a return.

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Can You Return Used Items To The CPAP Shop?

Most used items cannot be returned. However, if a mask doesn't meet your satisfaction, it can be returned within the 30-day window even if opened.

Can You Return A The CPAP Shop Item Without The Original Box Or Package?

Items should be returned in their original packaging when possible, particularly unopened items. For warranty claims on defective products, original packing is often required.

How To Contact The CPAP Shop?

The CPAP Shop can be reached via email at [email protected], through their online chat feature, or by phone at 866.414.9700. They are ready to assist with any questions or concerns regarding returns or other matters.


The CPAP Shop offers a customer-friendly return policy that emphasizes satisfaction and ease. From the 30-Day Mask Guarantee to the clear guidelines for unopened product returns, customers can shop with confidence. Remember to reach out for a Return Merchandise Authorization before sending any items back and keep in mind that some products, once opened, are not eligible for return. By following these tips and knowing the return policy, you can ensure a smooth and hassle-free experience with The CPAP Shop.