When shopping online, understanding the return and refund policy is crucial for a satisfying customer experience. TVCMALL's return policy is designed with customer satisfaction in mind, ensuring that you have a clear path to addressing any issues with your purchases. In this article, we will delve into the intricacies of TVCMALL’s return policy to help you navigate the process with ease.

What Is The Return And Refund Policy For TVCMALL?

TVCMALL offers a 30-Day DOA Product Guarantee for items that are damaged, different, or not working upon receipt. If you encounter such issues, you can contact the sales manager within 30 days for a return or replacement. For products that arrive with missing parts or incomplete shipments, contact TVCMALL within 7 days to resolve the matter through a refund or reshipment.

Does TVCMALL Offer Exchanges?

Yes, TVCMALL provides exchanges for products that are inconsistent with the purchase or have missing parts that affect functionality. The company will also cover the shipping costs for listed product replacements, ensuring a smooth exchange process.

How Long Does It Take To Get Refund From TVCMALL?

man using table-shopping-tv...

TVCMALL strives to reach an agreement within 7 weekdays from your refund request date. Once the refund has been initiated, the processing time will depend on your chosen payment method, with PayPal being immediate, T/T taking 2-3 weekdays, and credit card transactions up to 25 weekdays.

How Can You Return An Item To TVCMALL?

You can return it for a refund or exchange within 30 days of receiving it. Here are the steps to follow:

  1. Contact the customer service team by email, phone or live chat and provide your order number and the reason for the return.
  2. Wait for the confirmation email with the return address and instructions.
  3. Pack the item securely in its original packaging and include a copy of the confirmation email.
  4. Ship the item to the return address using a trackable service and keep the tracking number.
  5. Once the item is received and inspected, you will receive an email with the refund or exchange details.

Can I Return A TVCMALL Item Without A Receipt?

A receipt or proof of purchase is essential when returning an item to TVCMALL. Ensure you provide a clear photo or video of the product problem along with the order/SKU number to facilitate the return process.

Can You Return Used Items To TVCMALL?

TVCMALL’s policy states that items can be returned within the warranty period if they are faulty due to non-human factors. However, products that have been misused or damaged by artificial factors are not eligible for return, replacement, or refund.

girl holding usb cables-tvc...

Can You Return A TVCMALL Item Without The Original Box Or Package?

While TVCMALL prefers items to be returned in their original packaging, it's best to contact customer service for guidance on returns without the original box or package, as this might affect the return eligibility.

Can I Return A Gift To TVCMALL?

If you received a gift purchased from TVCMALL that falls under the returnable circumstances, you could contact the sales manager to inquire about the return process. Proof of purchase and adherence to the return policy are still required.

How To Contact TVCMALL?

For any inquiries or to initiate a return, you can email TVCMALL at [email protected] or contact them directly via the provided telephone number. They also offer a physical address for returns, which must be marked clearly with the RMA number.


To sum it up, TVCMALL's return policy is customer-centric, offering a 30-day guarantee for defective products and a clear process for dealing with exchanges, refunds, and returns. By following the outlined steps and requirements, you can navigate the return process with confidence. Remember to act promptly within the specified timeframes and keep all documentation ready for a hassle-free experience.