Shopping at Vera Bradley brings with it a colorful array of patterns and designs, perfect for those who appreciate vibrant fashion and accessories. However, if you find yourself needing to return an item, it's important to be aware of Vera Bradley's return policy. Whether you're a new or regular customer, understanding the process can help ensure a smooth and hassle-free experience.

What Is The Return And Refund Policy For Vera Bradley?

At Vera Bradley, customers can return new or unused products within 60 days of purchase, either online or in-store, provided they have the original receipt or online packing slip. Refunds are issued in the original form of payment or as an Electronic Gift Card (EGC). However, a $6 shipping fee plus tax will be deducted if you use Vera Bradley's return label. The company reserves the right to refuse a refund if the return does not comply with their policy.

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Does Vera Bradley Offer Exchanges?

While the official return policy does not explicitly detail exchange procedures, customers looking for an exchange can typically return the unwanted item and then purchase the desired item separately. For specific exchange information, it's best to contact Vera Bradley directly.

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How Long Does It Take To Get Refund From Vera Bradley?

After your return is processed, it may take 2-3 weeks for a credit to appear on your original form of payment. Patience is key as returns are thoroughly inspected to ensure compliance with the return policy.

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How Can You Return An Item To Vera Bradley?

Returning an item to Vera Bradley is a straightforward process. Here's a step-by-step guide to help you navigate the return policy:

  1. Check Eligibility: Before initiating a return, ensure that your item is eligible for return according to Vera Bradley's return policy. Items should be in new and unused condition with original tags attached.
  2. Order History: If you have an account with Vera Bradley, sign in and visit your 'Order History' to start the return process.
  3. Repack the Goods: Place the items back into their original packaging if possible. Include the completed return form and the original packing slip or receipt.
  4. Ship the Merchandise: Affix the provided return label to the package. If you don't have a return label, you can obtain one by contacting Vera Bradley's customer service or visiting their official website.
  5. Send It Off: Drop off the package at a shipping carrier or schedule a pickup, depending on the return label instructions.
  6. Wait for Confirmation: After shipping the item back, wait for confirmation from Vera Bradley that they have received your return. This may take a few days depending on the shipping method.
  7. Refund Processing: Once your return is accepted, allow 2-3 weeks for the credit to appear on your original form of payment, or for a gift certificate to be issued if that was the original method of payment.

Remember, customer service is available to assist you through the process if you encounter any issues or have questions. You can reach them via phone or text during their business hours, or use the email form on their website.

For more detailed information or if you need the return form, visit Vera Bradley's official customer service or help center pages. Always make sure to read the latest return policy as it can be subject to change. Happy shopping!

Can I Return A Vera Bradley Item Without A Receipt?

Returns without a receipt are still possible. You may return items for the lowest sold price for a merchandise credit. However, returns over $500 without proof of purchase cannot be processed.

Can You Return Used Items To Vera Bradley?

Used items cannot be returned. Vera Bradley's return policy states that items must be new or unused to qualify for a refund.

Can You Return A Vera Bradley Item Without The Original Box Or Package?

Vera Bradley's return policy typically requires items to be returned unused, undamaged, and with the original receipt or packing slip. However, in some cases, items without a receipt that are new and unworn may be returned for merchandise credit at the lowest sold price. It's important to note that this policy can vary, so for the most accurate information, it's recommended to contact Vera Bradley's customer service directly or check their official website. Keep in mind that return policies can change, so it's always best to get the latest information from the official source.

Does Vera Bradley Accept Return Without Tag?

Items should have their original tags attached to be eligible for a return. If tags are removed, it may affect the return eligibility.

Can I Return A Gift To Vera Bradley?

Yes, gifts can be returned following the same policy as other items. If you do not have proof of purchase, refer to the gift returns section or contact customer service for assistance.

How To Contact Vera Bradley?

For questions or assistance with returns, you can email Vera Bradley at [email protected] or call customer service at (888) 855-8372 during normal business hours.


In wrapping up, Vera Bradley's return policy is designed to be customer-friendly, offering a 60-day window for returns with the original payment method or an Electronic Gift Card. Remember to keep your receipt or packing slip, repackage items carefully, and expect a small shipping fee deduction if you use the company's return label. By keeping these tips in mind, you can ensure a smooth return process with Vera Bradley.