When purchasing a new device or accessory from Verizon, it's important to be aware of the Verizon return policy, which provides a safety net should your purchase not meet expectations. Whether you're a new customer or a regular patron, understanding the ins and outs of this policy is essential for a hassle-free shopping experience. Verizon offers a straightforward process for returns and exchanges, ensuring customer satisfaction remains a top priority.

What Is The Return And Refund Policy For Verizon?

Verizon allows customers to return or exchange wireless devices and accessories within 30 days of purchase. If a return or exchange is necessary, customers will face a $50 restocking fee, except in Hawaii. All returned items must be in like-new condition and include all original components. Remember, shipping charges may apply when Verizon sends exchange merchandise to you.

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Does Verizon Offer Exchanges?

Yes, Verizon permits one exchange per purchase. To initiate an exchange, return the complete merchandise in the original box. If the exchanged item is not a different make or model, it should also be in like-new condition.

How Long Does It Take To Get Refund From Verizon?

Once your return is accepted within the return period, Verizon will process your refund, deducting any applicable restocking fees. The refund method will correspond with your original payment method. Note that refunds credited to a wireless account or those involving security deposits may take between 30 and 60 days to process.

How Do I Return Equipment To Verizon?

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Returning equipment to Verizon is a straightforward process that can be completed in a few simple steps. Here's a quick guide to help you return your Verizon equipment efficiently:

  1. Contact Verizon: Initiate the return process by contacting Verizon. They will inform you about the nearest UPS stores where you can drop off your equipment.
  2. Prepare the Equipment: If you have the original packaging and shipping label, use them to pack your equipment. If not, any packaging will do as long as it's secure.
  3. Visit a UPS Store: Take your packaged equipment to any UPS store. You don't need to box up the equipment as the UPS Store will scan the equipment's serial numbers, package, and ship it for you.
  4. Keep the Receipt: After the UPS Store scans and ships your equipment, make sure to keep the return receipt for your records.

Recall that you have 30 days from the date of your service disconnection to return all of your Verizon Fios equipment in order to avoid being charged for unreturned equipment. You can reach Verizon customer service by calling 1-800-837-4966 if you have any questions or need any extra assistance.

By following these steps, you can ensure a hassle-free return of your Verizon equipment.

Can I Return A Verizon Item Without A Receipt?

It's critical to have your original receipt for returns or exchanges. The receipt ensures that your return is processed efficiently and correctly.

Can You Return Used Items To Verizon?

Yes, you can return used items to Verizon, provided they are returned in like-new condition within the 30-day period.

How Do I Get A Return Label From Verizon?

If you need a return label, contact Verizon customer service or print one from your Verizon account online. Follow the provided instructions to ensure proper return shipping.

What Is Verizon Return Address?

The return address for your Verizon items will be specified on the return label. Always use the provided label to ensure your return is sent to the correct facility.

Can You Return A Verizon Item Without The Original Box Or Package?

All returns should include the original box and packaging. If returned without a UPC on the box, the refund amount may be reduced by the amount of any mail-in rebate that was available at the time of purchase.

How To Contact Verizon?

For assistance with returns or any other queries, you can contact Verizon customer service via phone, live chat on the Verizon website, or by visiting a local Verizon store.


Knowing the Verizon return policy is straightforward: keep your items in like-new condition, return them within 30 days, and be prepared for a restocking fee if applicable. Remember to use the original packaging and keep your receipt on hand. Verizon's policy is designed with customer satisfaction in mind, making it easy to return or exchange products when necessary. By keeping these tips in mind, you can navigate the return process smoothly and with confidence.