Viagogo Cancellation Policy: What You Must Know

If you've purchased tickets through Viagogo, you know how valuable it can be to access events that are sold out elsewhere. As a major ticket resale marketplace, Viagogo connects fans with over 50 million live events worldwide. But what happens when plans change or things don’t go as expected? Knowing the ins and outs of Viagogo’s return policy is crucial—especially since, in many cases, sales are final.

Viagogo isn’t a traditional ticket seller. Instead, it acts as a platform for people to resell tickets, which affects how cancellations and refunds are handled. From non-refundable purchases to options for reselling your tickets, Viagogo offers some flexibility—alongside firm rules. Below, we break down everything you need to know about cancellations, refunds, and guarantees when using Viagogo.

What Is The Cancellation Policy For Viagogo?

Viagogo’s cancellation policy is strict: once you confirm a ticket purchase, the sale is final. There are no cancellations, changes, or exchanges allowed under normal circumstances. This is because Viagogo acts as a marketplace—connecting buyers and sellers—and once a seller has committed to providing a ticket, the platform considers the transaction complete.

If you realize you can’t attend the event after purchasing tickets, you can’t cancel the order. However, Viagogo recommends relisting your ticket on their platform so someone else can buy it. This is currently the only workaround to avoid losing the value of your purchase.

Can You Get A Refund For Tickets On Viagogo?

In most cases, Viagogo does not issue refunds for ticket purchases unless there’s a major issue with the order. For example:

• If the ticket is invalid
• If the event is cancelled (not postponed)
• If you’re denied entry to the event

In such cases, Viagogo’s 100% order guarantee comes into play. You may receive either a replacement ticket or a full refund if they can’t resolve the issue. It's important to note that if an event is simply postponed or rescheduled, Viagogo doesn’t typically offer automatic refunds—you’ll be informed of your options at that time.

Can I Sell My Tickets Back To Viagogo?

Yes, if you can no longer attend an event, Viagogo encourages you to resell your ticket through their platform. This is their main alternative to cancellations or refunds.

Here’s how to do it:

• Log into your Viagogo account
• Go to the “My Tickets” section
• Select the tickets you want to sell
• List them at your desired price

Viagogo gives you full control over the price, and once the tickets are resold, you’ll receive your payment after the event takes place and the buyer successfully attends.

How Do I Get My Refund From Viagogo To A Closed Account?

If you're eligible for a refund and your original payment method (like a bank account or card) is closed, Viagogo will typically attempt to refund the payment to that account first. If it fails, they will contact you for updated banking information.

Here’s what you can do:

• Check your email for any communication from Viagogo
• Contact their customer support team if needed
• Provide a new payment method for the refund transfer

Always keep your Viagogo account details up to date to prevent delays in processing any refunds.

Are Viagogo Tickets Guaranteed?

Yes, Viagogo offers a 100% order guarantee on all tickets. This means:

• If your ticket is invalid
• If you don’t receive the ticket on time
• Or if you’re denied entry to the event

…Viagogo will provide either a replacement ticket or a full refund. This policy adds a layer of security for buyers, especially when purchasing high-demand or international tickets.

Also, sellers only receive payment after the buyer successfully attends the event, which helps ensure the integrity of every transaction.

What Happens If An Artist Cancels A Concert?

If the artist cancels a concert, Viagogo will notify you of the steps you need to take. Depending on the situation, you may be eligible for a refund or ticket replacement.

Here’s what typically happens:

• You’ll receive an email from Viagogo with details about the cancellation
• If the event is permanently cancelled, you may receive a full refund
• If it’s postponed or rescheduled, you’ll be advised whether your ticket is still valid or if a refund is possible

Viagogo handles each case individually and will communicate all the necessary instructions.

How To Contact Viagogo?

If you need assistance, you can reach Viagogo’s customer support through the following:

• Email: [email protected]
• Website: www.viagogo.com

To make changes or check on your tickets:

• Log in to your Viagogo account
• Navigate to “My Tickets”
• Use the “See Actions” or “Make Changes” options if available

Customer service is available to guide you through sales, refunds, or any ticketing issues before and after your event.

The Bottom Line

While Viagogo doesn’t offer flexible cancellations or refunds like traditional ticket vendors, it still provides solid protections through its 100% order guarantee and resale options. Buyers should be aware that all sales are final, but they have the opportunity to resell tickets if plans change. Refunds are only available under specific conditions, such as canceled events or ticket issues.

If you’re planning to use Viagogo, make sure to double-check event details before clicking “Buy Now” — and remember, if you can’t attend, someone else might be looking for the same ticket you’re letting go. With transparency, a secure platform, and buyer protections, Viagogo remains a strong option for accessing global live events.