Booking tours and activities for your next adventure can be thrilling, but sometimes plans change. The Viator cancellation policy is designed to provide flexibility and peace of mind when you need to modify your travel itinerary. Whether you're a new explorer or a seasoned traveler, knowing Viator's cancellation terms is essential for a stress-free experience.

What is the cancellation policy for Viator?

Viator provides various cancellation policies tailored to the specific tour or activity you reserve. It's crucial to check the Cancellation Policy section for each experience to know what applies to your booking. Generally, policies range from flexible with free cancellation up to a certain point, to strict or non-refundable options, depending on the activity selected.

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What are the refund terms at Viator?

Refunds at Viator are contingent upon the type of cancellation policy your booked experience falls under. Common policies include:

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  • Free Cancellation: Cancel at least 24 hours before the experience's start time for a full refund.
  • Moderate: Cancel at least 4 full days before the start time for a full refund.
  • Strict: Cancel at least 7 full days in advance for a full refund, with partial refunds available under certain conditions.
  • Non-refundable: No refunds will be issued for any reason once booked.
  • Custom: These are detailed on the experience page and vary by activity.

Are exchanges possible with Viator bookings?

Exchanges or amendments to Viator bookings are typically subject to the same policy as cancellations. If your booking is non-refundable, changes are not allowed. For other policies, make sure to modify your booking well in advance of the specified time frame to ensure eligibility for exchanges.

How can I cancel my booking on Viator?

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You can cancel your Viator booking online by following these steps:

  • Go to the Viator website and log into your account.
  • Select the 'Cancel Booking' option, if available.
  • Follow the instructions provided to confirm the cancellation.

If your tour or activity is non-refundable, the 'Cancel Booking' option will not be available. Find your booking using your Itinerary Number to proceed with the cancellation.

What is the refund processing time at Viator?

Once you've requested a cancellation and it is approved, Viator typically processes refund requests within 48 hours. However, the actual credit may take 5-7 business days to appear on your statement, depending on your bank or credit card issuer.

How can I get in touch with Viator customer service?

If you need assistance or have questions about cancellations and refunds, reaching out to Viator's customer service is straightforward. You can contact them via the support section on their website, where you'll find options to chat, email, or call for help with your booking concerns.


Knowing Viator's cancellation policy can save you time and money, ensuring that you have control over your travel plans. Remember to review the specific terms for each activity before booking, and don't hesitate to reach out to customer service if you need further assistance. With a clear knowing of the cancellation process, you can book your next adventure with confidence.