Shopping at Waterstones offers a plethora of literary treasures for book lovers, but sometimes a purchase doesn't work out. Whether you're a new customer or a frequent visitor, it's important to understand Waterstones' return policy to ensure a smooth and hassle-free experience should you need to make a return or request a refund. This article will guide you through the key aspects of the policy, ensuring you're well-prepared to handle returns with ease.

What Is The Return And Refund Policy For Waterstones?

Waterstones provides a straightforward return and refund policy. If you're not satisfied with your purchase, you can return items within 60 days of purchase or receipt, whichever is later. Items must be in perfect condition and in their original packaging. Refunds are issued to the original payment method, except for Waterstones gift cards and eGifts, which are non-refundable. Remember, electrical items and face masks are only returnable if they remain sealed or are faulty.

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Does Waterstones Offer Exchanges?

Yes, Waterstones is happy to exchange items that meet their return conditions. However, perishable goods and certain other items are only eligible for exchange or refund if they are damaged, supplied incorrectly, or not as described.

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How Long Does It Take To Get Refund From Waterstones?

After your return is received and processed by Waterstones, the timeframe for the refund to appear in your account can vary depending on your bank or payment provider. However, Waterstones aims to process refunds promptly.

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How Can You Return An Item To Waterstones?

Returning an item to Waterstones is a straightforward process. Here's a step-by-step guide to help you with the return:

  • Check the Return Policy: Ensure that your item is eligible for a return within the 60-day return period and is in perfect condition in its original packaging.
  • Locate Your Receipt: Have your valid receipt or dispatch note ready, as you will need it to present as proof of purchase.
  • Fill Out the Returns Form: Complete the returns form that came with your dispatch note. This is necessary for processing your return.
  • Prepare the Package: Repack the item carefully, ensuring that it is secure and that the books or other products are in their original condition.
  • Attach the Returns Label: Peel off the returns label and attach it to your return parcel. This label should also have come with your dispatch note.
  • Send the Package: Send your return parcel to Waterstones using a recorded mail service to ensure it can be tracked. This is not provided by Waterstones, so you will need to arrange this yourself.
  • Wait for Confirmation: After your item has been received and processed by Waterstones, they will issue a refund to your original payment method.

Please note that Waterstones gift cards and eGifts are not refundable, and certain items like electrical goods or face masks have specific conditions for returns. For international returns, additional steps may be required due to customs and shipping regulations.

For more detailed information or if you encounter any issues, it's best to consult Waterstones' official return policy or contact their customer support directly.

Can I Return A Waterstones Item Without A Receipt?

For online returns, a Dispatch Note or order confirmation email is necessary. In-store purchases require a valid receipt for returns.

Can You Return Used Items To Waterstones?

Returned items must be in perfect condition. Used items that show signs of wear or damage are not eligible for a return or exchange.

Can You Return A Waterstones Item Without The Original Box Or Package?

Original packaging is required for returns, especially if the item is to be resold. Make sure to keep all packaging until you're certain you want to keep the item.

Can I Return A Gift To Waterstones?

Gifts can be returned under the same policy conditions, but you will need the Dispatch Note or order confirmation for processing. Refunds will be issued to the original payment method.

How To Contact Waterstones?

If you need assistance with a return or any other customer service inquiry, you can contact Waterstones through their website or by calling their customer service line directly.


Making a return at Waterstones is designed to be a stress-free process. Keep in mind the 60-day return window, ensure items are in their original condition, and retain your receipt or Dispatch Note. By following these simple tips, you can navigate the return policy confidently and with ease. Should you have any concerns or need further assistance, Waterstones' customer service is ready to help.