When shopping with Woom, customers can shop with confidence thanks to their straightforward and customer-friendly return policy. Whether you're a first-time buyer or a loyal customer, understanding the Woom return policy ensures a stress-free shopping experience. Here's everything you need to know about making a return or getting a refund for your Woom products.

What Is The Return And Refund Policy For Woom?

Woom stands by the quality of their products, offering a generous 30-day return policy. If you're not fully satisfied with your purchase, you can return it within this period for a full refund, no questions asked. During the holiday season, Woom extends this period to a 60-day return window for items purchased in November and December. Note that the original shipping cost is non-refundable, and orders from Canada must be returned at the customer's expense.

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Does Woom Offer Exchanges?

While Woom's policy primarily focuses on returns and refunds, exchanges can be handled by initiating a return and then placing a new order for the desired item.

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How Long Does It Take To Get Refund From Woom?

Once Woom receives your returned shipment, they process refunds within 5-10 business days. The refund will include the full cost of the product and, for US orders, the return shipping cost as well.

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How Can You Return An Item To Woom?

  1. Locate your receipt or order number.
  2. Contact Woom customer service for a return authorization.
  3. Package the item securely, including all original packaging materials.
  4. Ship the item back to Woom using the provided shipping label.
  5. Wait for confirmation of your return and refund from Woom.

What Does the Woom Warranty Cover?

The Woom warranty is a commitment to quality, offering a 10-year guarantee on aluminum frames, rigid forks, handlebars, and stems. It covers material defects and production faults, provided you've registered your product online. This warranty is transferable and applies internationally.

Can I Return A Woom Item Without A Receipt?

A receipt or proof of purchase is required for all returns to verify the item's eligibility within the return window.

Can You Return Used Items To Woom?

Used items can be returned as long as they are within the 30-day return window and are in a condition that meets Woom's return standards.

Can You Return A Woom Item Without The Original Box Or Package?

Items should be returned in their original packaging when possible. If the original packaging is not available, ensure the item is well-packed to avoid damage during transit.

How To Contact Woom?

If you have any questions or need assistance with a return, you can contact Woom via email at [email protected] or call them at 855-966-6872.


The Woom return policy is designed with the customer's satisfaction in mind, offering a straightforward process for returns and refunds. With a generous 30-day return policy, an extended window for holiday purchases, and a comprehensive 10-year warranty, Woom ensures that customers can make purchases with confidence. Remember to register your product for the warranty and keep your receipt to facilitate any potential returns. If you need assistance, Woom's customer service is ready to help make your return process as smooth as possible.