1800Flowers Return Policy: Overview
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1800Flowers has a customer-focused approach, and its return policy is designed to ensure that you are completely satisfied with your purchase. The company offers a 30-day return policy, which means that you can return any item within 30 days of the original purchase date for a refund, exchange, or store credit. 1800Flowers' return policy applies to all products, including fresh flowers, plants, gift baskets, and gourmet food.
Eligibility for Return
To be eligible for a return, the item must be in its original condition, including the packaging, tags, and any accompanying materials. If the item was damaged during shipping, you should contact 1800Flowers' customer service team within three days of receipt, and they will assist you with the return process.
How to Make a Return
Making a return at 1800Flowers is a straightforward process. Here are the steps you need to follow to make a return:
- Contact customer service: The first step in making a return is to contact 1800Flowers' customer service team. You can reach them by phone or email, and they will assist you with the return process.
- Pack the item: Once you have received instructions from customer service, pack the item securely and include the original packaging and any accompanying materials, if applicable.
- Ship the item: Ship the item back to 1800Flowers using the shipping method provided by the company. You are responsible for the cost of shipping, unless the item was damaged during shipping.
- Receive your refund or exchange: Once 1800Flowers has received and processed your return, you will receive a refund, exchange, or store credit, as appropriate. Refunds are typically processed within 10 business days of receipt.
Exclusions from the Return Policy
While 1800Flowers' return policy is generally customer-friendly, there are a few exclusions that you should be aware of. For example, items that are marked as "final sale" or "non-returnable" on the product page are not eligible for return. Additionally, perishable items, such as fresh flowers and food, are not eligible for return.
Refunds and Exchanges
1800Flowers offers a full refund, exchange, or store credit for items that are returned within 30 days of the original purchase date, provided they are in their original condition and packaging. Refunds are issued to the original payment method, while exchanges and store credits are issued in the form of an 1800Flowers eGift card.
In the case of gifts, the recipient may return the item for a full refund or exchange. If the gift was purchased with a credit card, the refund will be credited to the original payment method. If the gift was purchased with an 1800Flowers eGift card, the refund will be issued in the form of a new eGift card.
Customer Service
1800Flowers' customer service team is available to assist you with any questions or concerns you may have regarding the return policy or the return process. You can reach them by phone or email, and they will be happy to help.
Conclusion
You could rate the 1800 Flowers Return Policy service a 9 out of 10. The company offers a 30-day return policy for most items, which is a generous time frame compared to many other retailers. Additionally, the return process is straightforward and easy to navigate, and customer service is available to assist with any questions or concerns. The only downside to the return policy is that perishable items, such as fresh flowers and food, are not eligible for return, which is a common exclusion for many retailers in the same industry.
