Table of content
I800flowers wants their customers to be completely satisfied with their purchases. If for any reason you are not, they have a 100% satisfaction guarantee. You can return any item for a full refund or exchange within 30 days of purchase. The item must be in its original condition, and you must have proof of purchase. Shipping and handling fees are non-refundable, and you will be responsible for the return shipping costs.
To ensure that your return is accepted, it's important to follow the return requirements. The item must be in its original packaging and include all parts and accessories. If the item has been used, it cannot be returned. There are some exceptions to this policy, such as if the item is damaged or defective upon arrival. Additionally, some items are not eligible for return, such as personalized or perishable products.
Different categories of items have different return timelines. For example, electronics must be returned within 14 days of purchase, while beauty and health care items can be returned within 60 days. There are some exceptions to these timelines, such as if the item is damaged or defective upon arrival.
To return an item to 1800flowers, follow these steps:
- Contact customer service to initiate the return process
- Package the item securely in its original packaging
- Include the packing slip and proof of purchase
- Ship the item back to 1800flowers
- Receive your refund or exchange
You can also return an online purchase to a physical 1800flowers store.
V. Proof of Purchase
To return or exchange an item, you must have proof of purchase. If you do not have a receipt or invoice, 1800flowers will attempt to verify the purchase using other methods, such as your credit card statement.
Exclusions from the Return Policy
While 1800Flowers' return policy is generally customer-friendly, there are a few exclusions that you should be aware of. For example, items that are marked as "final sale" or "non-returnable" on the product page are not eligible for return. Additionally, perishable items, such as fresh flowers and food, are not eligible for return.
Refunds and Exchanges
If you are returning an item for a full refund, it will be credited back to your original form of payment within 7-10 business days. If you are exchanging an item, the replacement item will be shipped to you within 3-5 business days of receiving the original item. If there is a price difference between the items, you will either be refunded or charged the difference.
As mentioned earlier, some items cannot be returned to 1800flowers. This includes personalized items, perishable items, and gift cards.
If you have any questions or concerns about the return policy, you can contact 1800flowers customer service by phone or chat. They are available 24/7 to assist you.
Overall, 1800flowers has a clear and fair return policy. They understand that sometimes a gift just doesn't work out, and they want their customers to be completely satisfied with their purchase. The only downside is that you will be responsible for the return shipping costs, but that is a common practice among most retailers. Based on research, 1800flowers' return policy score is 4.5 out of 5.