At Home Return Policy Explained

Shopping at At Home is perfect for anyone looking to furnish or decorate their home on a budget. But what if the item you picked doesn’t work out? Whether you're a first-time buyer or a regular shopper, knowing the ins and outs of the At Home return policy can help you avoid surprises and make confident purchase decisions. Here’s everything you need to know to ensure your return goes smoothly—especially if you're aiming for a full refund, store credit, or just clarity on what items are non-returnable.

What Is The Return And Refund Policy For At Home?

At Home offers a relatively customer-friendly return policy. You can return unused items in their original packaging within 60 days of purchase for a full refund. If you’re part of the Insider Perks program, you get up to 90 days to make your return.

Here’s what you’ll need:

• Your receipt, credit card, or Insider Perks account for proof of purchase.
• A valid photo ID if your purchase can’t be verified digitally.

If you don’t have proof of purchase, you can still make a return—but you’ll receive a store credit based on the current price of the item instead of a full refund.

Does At Home Offer Exchanges?

At Home does not offer direct exchanges. However, you’re free to:

• Return any unwanted item.
• Purchase a new item separately.

So while it’s not a traditional exchange system, you can still effectively replace products—you just have to go through a return and repurchase process.

How Long Does It Take To Get Refund From At Home?

Refunds at At Home are typically processed quickly:

• In-store returns: Usually refunded on the spot to your original payment method.
• Online returns (via mail): Can take 7–10 business days after the item is received and verified.

The time it takes for your refund to appear in your account may vary based on your bank or payment provider.

How Can You Return An Item To At Home?

There are two main options to return an item:

1. Return in-store

• Bring the item, ideally with proof of purchase, to any At Home store.
• Items from local delivery partners (Roadie, Instacart, DoorDash) must be returned in-store.

2. Return online

• Visit your order history page and use the digital self-service tool to initiate a return.
• Pack the item securely in its original packaging for return shipping.

Be sure the item is unused and all tags are intact if applicable.

Can I Return An At Home Item Without A Receipt?

Yes, At Home allows you to make up to 3 returns without a receipt. If they can’t verify your purchase through your Insider Perks account or credit card:

• You’ll receive store credit based on the item’s current price.
• A valid photo ID is required.

This makes it fairly flexible, but it’s best to keep receipts or sign up for Insider Perks to avoid limitations.

Can You Return Used Items To At Home?

No—items must be unused and in their original packaging to qualify for a return. At Home emphasizes that:

• Used items will not be accepted.
• Items missing original tags (especially pillows or cushions) will be rejected.

It’s important to inspect your items before use if you think you might return them.

Can You Return An At Home Item Without The Original Box Or Package?

In most cases, original packaging is required. This especially applies to:

• Electronics
• Decorative items
• Furniture and home goods

Returns without packaging are typically not accepted unless an exception is made in-store.

How To Contact At Home?

If you have questions or need support with a return, you can contact At Home’s customer service:

• Phone: 1-888-621-3814
• Website: www.athome.com

You can also visit a nearby store for assistance with returns, refunds, or product concerns

Conclusion

Returning an item at At Home is a fairly straightforward process—as long as you know the rules. With up to 60 days (or 90 for members), receiptless return options, and store credit as a fallback, you have flexibility. Just remember to keep items unused, in their original packaging, and keep receipts when possible. Whether you're sprucing up your space or making seasonal changes, knowing these return tips will help you shop smarter and stress-free.