Travel products should suit your needs and preferences for a smooth trip. Away Travel knows this, which is why they have a flexible return policy that aims to make you happy with your purchase. No matter if you are a loyal Away customer or thinking about your first purchase, knowing Away Travel’s return policy can make your shopping experience stress-free.

What is Away's return and refund policy?

Away Travel is committed to transforming travel, and part of that mission is ensuring customers love their products. Away's return and refund policy allows customers to return unused items within 100 days of purchase for a full refund. Products must be tested gently at home—away from the wear and tear of actual travel—to be eligible for a return. The company provides a prepaid shipping label for customers in the US, Canada, and the UK, making the process hassle-free. However, do keep in mind that original shipping fees are non-refundable.

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Are exchanges available at Away?

Yes, Away Travel does offer exchanges within the same 100-day period, provided the items are unused. If you decide that a different size or color better suits your needs, Away makes it simple to exchange your product for your preferred option.

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What is the refund processing time at Away?

Once you've initiated a return with Away, the refund process can take up to two weeks from the time your returned item is received. This ensures that Away has adequate time to inspect the item and process your refund accurately.

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How to initiate a return with Away?

To initiate a return, customers can download a prepaid shipping label directly from Away's website. For store purchases or exchanges, a form is available online to be filled out, after which a team member will provide assistance. Remember to keep the original packaging, as it's required for returning your order.

What does Away's warranty cover?

Away Travel's suitcases come with a limited lifetime warranty that covers functional damage to the suitcase's crucial components like the shell, wheels, and handles. For non-luggage items, Away offers a limited one-year warranty. In the event of a defect, Away will repair or replace the item. Note that personalized items and final sale goods are not eligible for returns or exchanges.

Is a receipt required for returns at Away?

While Away Travel does not explicitly state the need for a receipt, keeping your proof of purchase is always a good practice, as it may be required to facilitate the return process.

Are used items eligible for return to Away?

Away Travel only accepts returns for unused items. It's recommended to test the products gently at home, ensuring they meet your expectations before they're taken on any travels.

Can items be returned to Away without the original packaging?

Original packaging is required for returns. Away Travel advises customers to retain all packaging until they're certain they will keep the product.

What are the ways to contact Away customer service?

If you need assistance, Away Travel's customer service can be contacted through a form on their website. For immediate help, visiting one of their retail locations is also an option, particularly for standard returns or repairs.


Away Travel's return policy can save you time and ensure you make informed decisions about your travel gear. With the flexibility of a 100-day return window and the assurance of a lifetime warranty on suitcases, Away Travel shows confidence in their products and a commitment to customer satisfaction. Keep your items unused and retain the original packaging to take advantage of the hassle-free return process, should you need it. Bon voyage, and may you find the perfect travel companion with Away.