There are many alternatives available while shopping at Barnes & Noble, both online and in-store. But occasionally a buy doesn't end up working out. For a seamless shopping experience, it is crucial to comprehend Barnes & Noble's return policy, regardless of your level of brand familiarity. We'll guide you through the process of returning items and receiving a refund in this post so that you can make informed decisions about any upcoming purchases.

What Is The Return And Refund Policy For Barnes & Noble?

Barnes & Noble allows customers to return items within 30 days after the delivery date for a refund to the original form of payment, as long as items are in their original condition. Shrink-wrapped or sealed products must be unopened, and shipping fees are non-refundable. For NOOK devices, a 14-day return period applies.

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Does Barnes & Noble Offer Exchanges?

Exchanges are possible for defective items or incorrect shipments. For NOOK devices, defective units may be exchanged in accordance with the warranty. Other items bought in-store can be exchanged within the 30-day return period.

How Long Does It Take To Get Refund From Barnes & Noble?

Refunds are processed after the returned item is received and inspected. It may then take several days for the refund to appear on your original payment method, depending on your bank's processing times.

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How Can You Return An Item To Barnes & Noble?

If you want to return an item to Barnes & Noble, you need to follow these steps:

  • Check the receipt or packing slip of your purchase to see if the item is eligible for return. Most items can be returned within 14 days of purchase, but some exceptions apply.
  • Pack the item securely in the original packaging, if possible, and include the receipt or packing slip.
  • If you bought the item online, you can either return it by mail or bring it to any Barnes & Noble store. If you return it by mail, you need to print a prepaid return label from the website and attach it to the package. You will be responsible for the shipping costs unless the item was defective or damaged.
  • If you bought the item in-store, you can only return it to a Barnes & Noble store. You need to present the receipt or packing slip and a valid photo ID at the customer service desk.
  • Once your return is processed, you will receive a refund in the same form of payment that you used for the purchase. The refund may take up to 10 business days to appear on your account.

Can I Return A Barnes & Noble Item Without A Receipt?

For in-store purchases, a store sales receipt is necessary for a return. For online orders, a packing slip or shipping confirmation email is required. Without these, a refund cannot be processed.

Can You Return Used Items To Barnes & Noble?

Items must be new, unread, and unopened to qualify for a return. Used books, magazines, and opened shrink-wrapped items are not returnable unless defective.


Can You Return A Barnes & Noble Item Without The Original Box Or Package?

Items must be returned in their original packaging. Returns without the original box or packaging, especially for NOOK devices and other electronics, may not be accepted.

Can I Return A Gift To Barnes & Noble?

Gifted items can be returned within 60 days of purchase for a Barnes & Noble Gift Card, provided they meet the return conditions. Be sure to have the gift receipt or packing slip with you.

How Do I Contact Barnes & Noble?

If you need assistance with a return, have questions about the refund process, or need to cancel an order, you can reach customer service by emailing [email protected] or by calling 1-800-THE-BOOK (1-800-843-2665).


To ensure a hassle-free return process at Barnes & Noble, always check your items' condition upon receipt and keep your proof of purchase. Remember the 30-day window for most items and the 14-day limit for NOOK devices. By adhering to the policy guidelines, you can confidently manage your purchases, returns, and refunds at Barnes & Noble.