When shopping with Birdies, it's essential to be aware of their return policy to ensure a smooth and hassle-free experience if you need to send an item back. Whether you're a new customer or a regular shopper, understanding Birdies' return policy can help you navigate your purchases with confidence. In this article, we delve into the specifics of the Birdies return policy, providing you with the insights you need to manage returns and exchanges effortlessly.

What Is The Return And Refund Policy For Birdies?

Birdies is committed to customer satisfaction, offering a return policy that allows you to send back items within 30 days of purchase. If you're not entirely happy with your purchase, you can return your Birdies for a refund to the original form of payment, or opt for a store credit that never expires. It's important to note that items must be in their original condition to be eligible for return.

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Does Birdies Offer Exchanges?

Yes, Birdies provides an option for exchanges. They've introduced an 'instant exchange' feature where a temporary charge is placed on your card to facilitate the immediate processing of the exchange, ensuring you receive your desired item swiftly. This temporary hold will become a permanent charge only if you don't return the original items within 14 days.

How Long Does It Take To Get Refund From Birdies?

Once your return is processed, Birdies aims to issue refunds within 24 hours. Please keep in mind that the appearance of the refund in your account may be subject to a few extra days, as this is contingent on the processing period stipulated by your bank.

How Can You Return An Item To Birdies?

You can initiate a return via Birdies' Returns Center, opting for a drop-off at any of over 5,000+ Happy Returns Return Bars across the US, or by following the provided instructions if Happy Returns is not available. For in-store purchases, you can return the items directly to the Birdies store.

Here's a step-by-step guide to help you:

  • Check Eligibility: Ensure your purchase is within the 30-day return window from the date of purchase.
  • Initiate Return: Visit Birdies' return center on their official website[^2].
  • Fill Out Information: Provide details about the item and the reason for the return.
  • Print Shipping Label: If you're in the US, print the pre-paid shipping label provided by Birdies.
  • Package Item: Securely package the item in its original packaging or a suitable alternative.
  • Ship Item: Send the package back to Birdies using the label provided.
  • Await Confirmation: Wait for an email confirmation that Birdies has received your return.
  • Refund Processing: Once your return is accepted, a refund will be processed to the original method of payment.

Please note that customized items may not be eligible for return, and shipping fees, duties, and taxes are non-refundable. For international returns, you may be responsible for return shipping costs. For more detailed information, you can visit Birdies' FAQ page.

Can I Return A Birdies Item Without A Receipt?

To process a return at a Birdies store, you'll need to provide your order number and email address. If you have a gift, you can exchange it for a new pair or return it for store credit.

Can You Return Used Items To Birdies?

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Birdies requires items to be in their original, unworn condition to be eligible for a return. Used items typically cannot be returned unless there is a defect or quality issue.

Can You Return A Birdies Item Without The Original Box Or Package?

For a successful return, you must include all items received in your order, such as the shoe box and dust bag, if applicable.

Can I Return A Gift To Birdies?

Absolutely! Gifted Birdies can be exchanged for a new pair or returned for store credit. This flexibility makes it easy to find the perfect pair or item even if the gift wasn't quite right.

How To Contact Birdies?

If you have any questions or concerns about your return, Birdies' support team is ready to assist. You can reach them via email at [email protected] for any inquiries.


In summary, Birdies offers a customer-friendly return policy that provides flexibility and convenience. Whether you need to exchange for a different size or return an item entirely, Birdies' policy is designed to make your experience stress-free. Remember to keep all the original packaging and initiate your return within the specified time frames to ensure a successful transaction. With this information in hand, you can shop at Birdies with peace of mind, knowing you're covered if things don't go as planned.