Bought a new pair of running shoes but they're not quite right? Not to worry. BrooksRunning stands behind their products with a confidence that's both reassuring and customer-friendly. With their Run Happy Promise, the company offers a generous return policy that accommodates runners' needs to ensure their gear meets expectations. Whether you've tested the limits of your gear or simply changed your mind, BrooksRunning's return policy has got you covered.

What Is The Return And Refund Policy For Brooks?

BrooksRunning's return policy is built on the Run Happy Promise. This promise allows you to return items within 90 days of purchase, even after they've been used. If the items are unworn, you have up to 365 days to make a return. It's important to remember that the expected lifespan of their performance running shoes is between 300-500 miles, and sports bras and apparel may need replacement after 50 washes and dries, typically around a year of use.

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Does Brooks Offer Exchanges?

BrooksRunning focuses on getting you back to running quickly, therefore, they do not offer traditional exchanges. Instead, you can return your item for a refund and then order a new one. This process is designed to be as fast and seamless as possible, ensuring that runners aren't left waiting.

How Can You Return An Item To Brooks?

Returning an item to Brooks is straightforward. This is what you should do:

  1. Check the return policy.
  2. Initiate the return process. You can start your return online by logging into your account and selecting the order that contains the item you want to return. Then, click on "Start a Return" and follow the instructions. You will need to provide some information, such as the reason for the return and the condition of the item. You will also receive a prepaid shipping label that you can print and attach to your package.
  3. Pack and ship the item. You should pack the item securely in its original packaging or a similar box. Make sure to include any accessories, tags, or manuals that came with the item. Then, affix the shipping label to the outside of the box and drop it off at any UPS location. You can track your return status online using the tracking number on the label.
  4. Wait for your refund or exchange. Once Brooks receives your package, they will inspect the item and process your return request. Depending on your payment method, it may take up to 10 business days for your refund to appear in your account. If you requested an exchange, Brooks will ship the new item to you as soon as possible.

Can I Return A Brooks Item Without A Receipt?

For items purchased directly from Brooks, a receipt may not be necessary as your order can be tracked via their system. However, for items bought at retail stores, it's best to discuss return options with the store first. If you encounter difficulties, Brooks customer care is available to assist.

Can I Return Online Orders In Store Brooks?

In-store returns for online purchases may not be universally available. It's recommended to process online returns through the BrooksRunning Returns Center for the most efficient service.

Can You Return Used Items To Brooks?

Yes, used items can be returned within 90 days if they don't meet your expectations, thanks to the Run Happy Promise. This policy demonstrates Brooks' confidence in the quality and performance of their gear.

Can You Return A Brooks Item Without The Original Box Or Package?

While the original packaging is preferable for returns, it may not be a strict requirement. Contact customer service for specific guidance on your return situation.

Can I Return A Gift To Brooks?

Received a gift that's not quite right? BrooksRunning is happy to help you return it. Simply contact their customer support for assistance.

What Is The Contact Information For Brooks?

For any questions or assistance with returns, you can reach out to BrooksRunning at [email protected] or call them at 855-427-6657 (855-4-BROOKS).

brooks running return polic...


The BrooksRunning return policy is designed with the runner's best interests in mind. It's flexible, user-friendly, and centered around the Run Happy Promise. Remember the key timelines, utilize the free return shipping, and don't hesitate to reach out to customer support if you need assistance. With BrooksRunning, you can shop with confidence, knowing that their policy ensures your satisfaction with every stride.