Returning items purchased online can sometimes be a confusing ordeal, but Build With Ferguson aims to make the process as smooth as possible. Whether you're a homeowner embarking on a renovation project or a contractor sourcing materials, understanding the Build return policy is essential for a hassle-free shopping experience. Here's everything you need to know about initiating returns, obtaining refunds, and ensuring your items are eligible for return.

What Is The Return And Refund Policy For Build With Ferguson?

Build With Ferguson's return policy allows customers to initiate a return within 90 days of receipt for most items. Products must be in resalable condition, free from defects, uninstalled, in their original packaging, and without any missing pieces. Exceptions apply, and certain categories like clearance items, custom orders, and products with gasoline in them are non-returnable. Refunds are issued to your account minus return shipping once items are inspected by the warehouse.

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Does Build With Ferguson Offer Exchanges?

While Build With Ferguson primarily handles returns for refunds, customers needing a different item are encouraged to return the original item and place a new order. This ensures you receive the exact product you need without delay.

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How Long Does It Take To Get Refund From Build With Ferguson?

Once your return is received and inspected, you can expect a refund within 5 to 10 business days. This timeline applies to general or defective returns and also to shipments refused or reported as damaged during transit.

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How Can You Return An Item To Build With Ferguson?

Returning an item is straightforward. Use the 'Find My Order' feature on to log in and select the order you wish to return. Click on 'Setup Return' and follow the prompts. Use the original packaging if possible and follow instructions provided with your Return Goods Authorization (RGA) number. If a return label is provided, print and attach it to your package for UPS drop-off, or schedule a freight pickup for larger items.

Can I Return A Build With Ferguson Item Without A Receipt?

Returns typically require proof of purchase. However, if you have an account with or can sign in as a guest to find your order, it can serve as verification for your return.

Can You Return Used Items To Build With Ferguson?

Items must be in new, uninstalled condition to be eligible for return. Used items, or those that have been installed, are not accepted for returns.

Can You Return A Build With Ferguson Item Without The Original Box Or Package?

All returns must include the original manufacturer's box and packaging. The packaging should also be free of any writing to qualify for a return.

How To Contact Build With Ferguson?

If you need assistance with a return, you can reach out to the customer support teams. For all products, call (800) 375-3403. For specialized assistance, appliance and flooring experts are available at (855) 394-7243 and (855) 484-3293, respectively.


With Build With Ferguson's customer-centric return policy, managing returns and refunds is a transparent and straightforward process. Keep your purchases in their original condition, be mindful of the 90-day return window, and utilize the provided customer service contacts for any return-related queries. Whether you're dealing with a defective product or simply had a change of heart, the return policy is designed to ensure your satisfaction and confidence in each purchase.