When you purchase from CB2, you're choosing modern, sleek design for your home. But what if something isn't quite right? Whether it’s a minimalist lamp that doesn’t fit your decor as you hoped or a chic sofa that isn’t as comfortable as it seemed in-store, understanding CB2's return policy is essential. This policy, designed with customer satisfaction in mind, ensures that if you’re not happy with your purchase, there is a pathway to rectify the situation.

How Does CB2’s Return And Refund Policy Work?

CB2 offers a straightforward policy for returns and refunds. Eligible items can be returned within 30 days of receipt as long as they are in new and unused condition, with the company having the final say on the item's resealability. Proof of purchase is a must, and while shipping and handling fees are non-refundable, a valid receipt can ensure the item's purchase price is credited back to you in the original form of payment.

It's important to note that not all items are eligible for return. Customized products, final sale items, and those damaged through normal wear cannot be returned. However, if a personalized item arrives with a defect, CB2 will work to repair, replace, or exchange the item.

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Can I Exchange My CB2 Products For Something Else?

Yes, exchanges at CB2 are possible for eligible items. The process follows the same guidelines as returns, requiring the product to be in new and unused condition. Exchanges can be a simple way to find the right item that suits your space and style if the original purchase didn't work out as planned.

What Is The Time Frame For Getting A Refund From CB2?

Once your return is received and inspected, a refund is typically processed within 7-10 business days. The refund will be credited to the original form of payment or, in the case of gift receipts, a merchandise credit.

What Are The Steps To Return An Item To CB2?

  • Initiate your return on the CB2 website or visit a CB2 store.
  • Select the items you wish to return and provide a reason.
  • Print out the provided FedEx shipping label (return shipping costs are your responsibility).
  • Package your item(s) securely.
  • Drop off the package at any FedEx store or Narvar Concierge Drop Off location.

For furniture items, contact the store of purchase to arrange the return.

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Can I Return A CB2 Item Without A Receipt?

Proof of purchase is vital for CB2 returns. However, if you’ve misplaced your receipt, your purchase can still be verified using the CB2 or Crate & Barrel Credit Card used, the email address for an eReceipt, or the order number.

Is It Possible To Return Used Items To CB2?

Used items generally cannot be returned unless they arrived with a manufacturing defect or were damaged during transit. Items should be in new and unused condition to be eligible for a return or exchange.

What If I Don’t Have The Original Packaging For My CB2 Item?

While original packaging is preferred, it’s not mandatory for a return. However, ensure that the item is adequately packaged when returned to prevent damage during transit, which could affect your refund or exchange.

How Do I Return A Gift To CB2?

Gifts can be returned using the gift receipt or registry number. Without proof of purchase, a merchandise credit will be issued at the current selling price of the item.

What Are The Ways To Contact CB2 Customer Service?

For assistance with returns or any other inquiries, you can reach out to CB2 customer service via email at [email protected] or consult their detailed FAQ section on their website.

The Wrap-up

Navigating the return process at CB2 is designed to be as stress-free as possible. Armed with this knowledge, you can shop confidently, knowing that if your purchase doesn't meet your expectations, a fair and clear path to a refund or exchange awaits. Remember to keep your proof of purchase safe, check the condition of your items before returning, and reach out to customer service if you have any questions. Happy shopping!