Charles & Colvard Return Policy

When investing in fine jewelry, peace of mind matters just as much as sparkle. Charles & Colvard, known for ethically sourced lab-grown gems and moissanite jewelry, offers a customer-first return policy that helps ensure satisfaction with every purchase. Whether you're a new shopper or a returning customer, it’s important to know how their return and refund process works before making your decision.

From return windows to exchange options, packaging instructions, and refund timelines, this guide outlines everything you need to know about the Charles & Colvard return policy, so you can shop confidently and without stress.

What Is The Return And Refund Policy For Charles & Colvard?

Charles & Colvard offers a 30-day return window starting from the day your item is shipped. You’re eligible for a full refund or exchange if your item is returned in unused, original condition, including all packaging and documentation.

Some items are not eligible for return, such as:

• Items past the 30-day window
• Customized or engraved pieces
• Jewelry from the Exotic Collection if the tag is removed
• Items that have been altered, worn, or damaged

Return shipping is the customer’s responsibility. Charles & Colvard does not provide prepaid labels. You may use any carrier (e.g., USPS, FedEx) to send your item back.

Does Charles & Colvard Offer Exchanges?

Yes, Charles & Colvard allows you to exchange your item instead of opting for a refund, provided your item meets their return criteria. Like refunds, exchanges must be requested within 30 days of shipment. If you wish to make an exchange, you’ll still need to cover the shipping costs.

How Long Does It Take To Get Refund From Charles & Colvard?

Once your return is received and approved, it takes about 7 to 10 business days for your refund to be processed. Refunds are issued via the original payment method, excluding any shipping charges or additional service fees.

You’ll receive a confirmation email once your refund is finalized. This process begins on the first business day after your return arrives at their facility.

How Can You Return An Item To Charles & Colvard?

To return an item, follow these steps:

1. Request an RMA (Return Merchandise Authorization) number through customer service.
2. Package your return securely with all original materials, including:
   • Warranty card or lab-grown diamond certification
   • Original packaging and invoice
3. Clearly label the RMA number on the outside of the package.
4. Use a shipping carrier of your choice to return the package at your own cost.

Missing documents may incur additional fees:

• $50 if a Moissanite warranty card is missing
• $100 if a lab-grown diamond certification is missing

What Is Charles & Colvard's Warranty?

Each item includes a limited warranty and certificate of authenticity. This ensures quality and provides protection against manufacturing defects. Keep your warranty card safe, as replacements come with a fee if not returned with the item.

Can I Return A Charles & Colvard Item Without A Receipt?

Proof of purchase, typically in the form of an invoice or packing slip, is required. Returns without this documentation may be denied or delayed, and you might not receive your refund.

Can You Return Used Items To Charles & Colvard?

No. All items must be in unused, original condition with no signs of wear or abuse. Used or visibly worn items are not eligible for return or refund and may not be sent back to you.

Can You Return A Charles & Colvard Item Without The Original Box Or Package?

No. Returns must include all original packaging, certificates, and documentation. Missing packaging may result in fees or rejection of the return. Always retain the box and inserts until you're fully satisfied with your purchase.

Can I Return A Gift To Charles & Colvard?

Yes, but keep in mind:

• Gifts must meet standard return criteria (unused, within 30 days, etc.).
• Any free gift included with a promotion must also be returned.
• If you fail to return the free gift, its full retail value will be deducted from your refund.

How To Contact Charles & Colvard?

If you need help with a return, contact their customer service team:

• Phone: 877-202-5467
• Email: [email protected]
• Live Chat: Available on their website
• Hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. ET (excluding holidays)

For international returns, email [email protected] with your order number, product SKU, and reason for return. Note that customs fees and duties are the customer's responsibility.

Final Thoughts

Charles & Colvard offers a fair and transparent return policy, giving customers 30 days to decide if their jewelry purchase is the right fit. While return shipping is at your own expense, the process is straightforward, and the company provides responsive customer support. Just be sure to keep all original materials and documentation to avoid extra fees. With their dedication to quality and customer satisfaction, Charles & Colvard ensures your jewelry experience is both luxurious and low-risk.