When it comes to shopping with confidence, understanding the return policy of a retailer is crucial. National's return policy provides a structured approach to ensure customers can make returns and seek refunds with ease. This article outlines the essential aspects of the policy, so you know exactly what to expect should you need to return a product.

What Is The Return And Refund Policy For National?

National offers a 14-day return policy where customers can cancel their contract without giving any reason. This period starts from the day of receiving the goods. If the products are returned unused and in their original condition, a full refund including delivery costs is provided. However, if the products have been used, especially in the case of tyres, deductions from the refund may be applied, potentially up to the full value of the product.

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Does National Offer Exchanges?

While the return policy is detailed, it does not explicitly state the availability of exchanges. For specific information on exchanges, contacting National directly would be the best course of action.

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Can I Change My Order?

Changes to orders may be possible before the chosen fitting date or within the specified 14-day period post-delivery. It's advisable to reach out to National's customer service promptly to discuss any order amendments.

How Long Does It Take To Get Refund From National?

Refunds are processed using the same payment method used for the purchase. The timeframe for refunds to appear can vary, but it typically takes 7-14 days. The speed of processing may depend on your bank or card issuer.

How Can You Return An Item To National?

If you are not satisfied with your purchase from National, you can return it within 14 days of delivery. Here are the steps to follow:

  1. Contact the customer service team by phone or email and request a return authorization number (RAN).
  2. Pack the item securely in its original packaging and include a copy of your invoice or receipt.
  3. Write the RAN clearly on the outside of the package and send it to the address provided by the customer service team.
  4. You will receive a confirmation email once your return is processed and a refund will be issued to your original payment method within 10 working days.

Can I Return A National Item Without A Receipt?

The policy does not specify if items can be returned without a receipt. However, it's generally advisable to keep purchase proof for a smooth return process.

Can You Return Used Items To National?

Used items, particularly tyres, may not hold any refundable value after fitting and use, as they are considered second-hand and National has a policy against selling used tyres.

What is the warranty of national tyres?

All tyres sold by National are guaranteed against manufacturing defects for their legal lifetime, down to the tread depth of 1.6mm. Additionally, the fitting of tyres is also guaranteed for added assurance.

How To Contact National?

For any inquiries or to initiate a return, customers can contact National via email at [email protected], or by calling the customer service team on 0161 429 1066.


In wrapping up, National's return policy is designed to provide transparency and confidence to its customers. With a clear 14-day return window and structured steps for processing refunds, customers can shop knowing they have a safety net should their purchase not meet expectations. Remember to review the condition of your products before fitting, and reach out to customer service for any assistance with returns or refunds.