Shopping online for cigars, pipes, and accessories brings convenience to aficionados right to their doorstep. But what happens when a product doesn't meet expectations, or you change your mind? Cigars International understands and has instituted a return policy that addresses such concerns, providing customers with a fair and straightforward process. This policy is designed to maintain the satisfaction of its clientele while ensuring the products returned are handled with efficiency.

What Is the Return and Refund Policy of Cigars International?

The return policy at Cigars International is customer-friendly and takes into account the nature of the products sold. For cigars sold by the box or bundle of 20 or more, a single cigar can be sampled, with the rest eligible for return for full credit, excluding shipping charges. If more than one cigar has been tried, a pro-rata credit is applied. Items such as samplers and 5-packs must be returned unopened for full credit. Pipes and other merchandise must be in new condition, and pipe tobacco returns are only accepted for unopened containers, unless there's a quality issue. The window for initiating returns is 30 days from receipt of your order.

cigar box-cigars internatio...
Cigars International Top Deals and Special Offers See Now

Does Cigars International Allow Product Exchanges?

Yes, product exchanges are part of the return policy at Cigars International. If you're not satisfied with your pipe, or if it's defective, you can exchange it within 30 days, provided it has not been smoked. Exchanges are also possible for other merchandise, assuming the condition is as new and the packaging intact.

man with tobacco in his han...

How Much Time Does Cigars International Take to Process a Refund?

Once your return is received, Cigars International takes about 3-10 business days to process refunds. It's important for customers to note that this timeframe begins after the returned item has arrived back at the warehouse, and not when it is shipped back by the customer.

cigars international store ...

How to Return an Item to Cigars International Successfully?

If you are not satisfied with your purchase from Cigars International, you can return it within 30 days of receipt for a full refund or exchange. Here are the steps to follow:

  1. Contact the customer service team at 1-888-244-2790 or [email protected] and request a return authorization number (RAN).
  2. Pack the item(s) securely in the original packaging and include a copy of your invoice or packing slip. Write the RAN clearly on the outside of the package.
  3. Ship the package to the address provided by the customer service team. You are responsible for the return shipping costs, unless the item is defective or damaged.
  4. Within 10 business days of receiving and inspecting your return, your refund or exchange will be handled. As soon as your exchange is dispatched or your refund is processed, you will receive an email confirmation.

Which Items Cannot Be Returned to Cigars International?

Some restrictions apply to what can be returned. Smoked cigars, used pipes, and opened pipe tobacco, except in cases of defect or damage, are generally not eligible for return. For hygiene and quality control reasons, these stipulations ensure that all customers receive only the best quality products.

How Can I Get in Touch with Cigars International Customer Service?

To initiate a return or with any issues, please contact Customer Service at 1-888-244-2790. The team is ready to guide you through the return process, provide your RMA#, and assist with any other concerns you might have regarding your order or products.


In summary, the Cigars International return policy is designed with the customer in mind, offering a clear and manageable system for returning items that don’t meet expectations. With a 30-day window for returns and a dedicated customer service team to assist, customers can shop with confidence. Always remember to keep your items in their original condition and reach out promptly should there be any issue. Cigars International strives to ensure each customer's experience is as smooth and enjoyable as the products they offer.