When it comes to online shopping, understanding the return policy of a company can make or break your purchasing decision. Cowboy, known for its sleek and modern electric bikes, offers a straightforward and customer-centric return policy. Whether you're a new customer considering a test ride or a regular patron thinking of upgrading, knowing the ins and outs of Cowboy's return policy will ensure a hassle-free shopping experience.

What Is The Return And Refund Policy For Cowboy?

At Cowboy, customer satisfaction is a priority. If you're not entirely happy with your purchase, the company provides a 14-day return window from the time you receive your bike or accessory. For bikes, they must be in original packaging, perfect condition, and not assembled or used. In cases where the bike has been used, a 'loss of value' fee of up to €500 may apply. Items like pre-installed accessories should also be returned in their original state, and if you've misplaced the box, you can get a new one for a €90 charge. Refunds, minus the return shipping cost and any applicable fees, are processed within 14 days after receipt.

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Does Cowboy Offer Exchanges?

Cowboy understands that sometimes you might change your mind about a purchase. While they don't offer direct exchanges, you can return your order within the specified period and place a new order for the item you prefer. If there's an issue that can't be resolved, Cowboy's customer success team will provide the appropriate steps for a replacement.

How Long Does It Take To Get Refund From Cowboy?

Once Cowboy has received your returned item and verified its condition, your refund will be initiated. The process is swift, with the refund typically appearing on your bank account or credit card within 14 days of the pickup date.

How Can You Return An Item To Cowboy?

To initiate a return, contact Cowboy at [email protected]. They will guide you through the process, which may involve providing photos of the bike and ensuring all original accessories are included. For standalone accessories, ensure they are unused, sealed, and in resellable condition. Cowboy will provide a return label for these items, and refunds are issued within 48 hours after receipt in their warehouse.

What Warranty Coverage Does Cowboy Provide?

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Cowboy stands behind the quality of its bikes with a 2-year warranty on all original components. This coverage extends to the second owner as well and includes defects related to workmanship and materials. However, it doesn't cover damages from accidents, incorrect assembly, or normal wear and tear.

Can I Return A Cowboy Item Without A Receipt?

For a seamless return process, having proof of purchase is essential. Cowboy likely requires a receipt or order confirmation to process returns, ensuring they can accurately trace your transaction and provide the appropriate refund.

Can You Return Used Items To Cowboy?

Used bikes can incur a 'loss of value' fee if returned, as they cannot be resold as new. To avoid this, consider booking a free test ride to ensure the bike meets your expectations before making your purchase.

How To Contact Cowboy?

For any inquiries or to initiate a return, you can reach Cowboy's customer success team via email at [email protected]. Their team is dedicated to providing support and ensuring your satisfaction with every purchase.


Understanding Cowboy's return policy provides the assurance you need when investing in their electric bikes. With a customer-focused approach, Cowboy ensures that you have the flexibility to return items within a two-week period, with the possibility of a refund or a replacement if necessary. Keep in mind the return window, fees, and warranty information to make the most out of your purchase. By staying informed about these policies, you can ride with confidence knowing that Cowboy values your satisfaction as much as you value their innovative and stylish bikes.