At Cozy Earth, we aim to ensure your satisfaction with our premium quality products. Whether you're a new or regular customer, understanding our return policy is essential for a smooth and hassle-free experience. In this article, we'll cover everything you need to know about Cozy Earth's return policy, including exchanges, refunds, and how to initiate a return. Let's dive in!

What Is The Return And Refund Policy For Cozy Earth?

Cozy Earth offers a 100 Night Sleep Trial for bedding items, allowing you to return or exchange them within 100 nights if you're not completely satisfied. Non-bedding items, including loungewear, sleepwear, bath accessories, and Fount Society products, have a 30-day return and exchange window. Please note that refunds are subject to processing fees ranging from $11.99 to $19.99 depending on the value of the returned items.

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Does Cozy Earth Offer Exchanges?

Yes, Cozy Earth does offer exchanges. If you wish to exchange an item, you can do so within the respective return window. However, due to current technical difficulties, it's recommended to contact customer service at [email protected] to ensure your exchange credits are properly applied to the new items.

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How Long Does It Take To Get Refund From Cozy Earth?

Once your return is received and processed, refunds are typically issued within 7-10 business days. The refund will be credited to the original payment method used during the purchase. Note that international customers are responsible for return shipping costs, which will be deducted from the refund amount.

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How Can You Return An Item To Cozy Earth?

  • Visit the Returns Portal on Cozy Earth's website.
  • Select your return or exchange option and complete the form.
  • Print the provided return label.
  • Securely attach the return label to the original packaging or a new box.
  • Drop off your return package and keep a copy of the drop-off receipt until your return is processed.

Can I Return A Cozy Earth Item Without A Receipt?

While having a receipt or proof of purchase can expedite the return process, Cozy Earth can assist with returns even if you don't have the original receipt. Contact customer service at [email protected] for further assistance.

Can You Return Used Items To Cozy Earth?

Yes, you can return used items to Cozy Earth as long as they are within the return window. For bedding items, this means within the 100 Night Sleep Trial. For non-bedding items, it must be within the 30-day return window. Ensure the items are in good condition and free from damage.

Can You Return A Cozy Earth Item Without The Original Box Or Package?

While it's preferable to return items in their original packaging, Cozy Earth understands that this may not always be possible. You can still return items without the original box or package, but make sure they are securely packed to prevent damage during transit.

Can I Return A Gift To Cozy Earth?

Yes, you can return a gift to Cozy Earth. If you received a gift and wish to return it, contact customer service at [email protected] to facilitate the return process. They will guide you through the necessary steps.

How To Contact Cozy Earth?

If you have any questions or need assistance with your return, you can reach out to Cozy Earth's customer service team at [email protected]. They are available to help you with any inquiries or concerns.

Summing It Up

Understanding Cozy Earth's return policy is crucial for a seamless shopping experience. With a generous 100 Night Sleep Trial for bedding and a 30-day return window for non-bedding items, Cozy Earth ensures that you can shop with confidence. Should you have any questions or need assistance, don't hesitate to contact their customer service team. Enjoy shopping with Cozy Earth, knowing that your satisfaction is their top priority!