When considering the purchase of air rifles, pistols, or related accessories, Crosman stands out as a reputable brand in the market. However, there are instances when an item may not meet your expectations, prompting the need for a return. Familiarizing yourself with Crosman’s return policy is crucial for a seamless return process. Let’s delve into the key points of their policy, ensuring you know precisely what to expect when initiating a return. 

What Is The Return And Refund Policy For Crosman?

If you've purchased directly from Crosman's website or through their customer service, and your product is in new, sellable condition, you may be eligible for a return within 30 days from the delivery date. However, there's a catch: a restocking fee of 15% might be applicable, and shipping and handling fees are non-refundable. The return must include the Crosman Return Form, a copy of your original receipt, and a note detailing the reason for the return.

box with crosman armament
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Does Crosman Offer Exchanges?

Crosman does provide exchanges for items purchased directly from them, subject to inventory availability. Exchanges are processed within four business days from the receipt of the product at their facility.

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How Long Does It Take To Get Refund From Crosman?

A refund is typically processed back to the original form of payment within two business days from the date Crosman receives the returned product at their facility. Remember that the condition of the merchandise is a key factor in determining the eligibility for a refund.

How Can You Return An Item To Crosman?

To return an item to Crosman, follow these steps:

  • Contact Crosman Customer Service at 800-724-7486 if you're experiencing technical difficulties before initiating a return.
  • If purchased directly from Crosman or through Crosman Customer Service, check if the item is in new, sellable condition and in its original packaging.
  • Obtain prior authorization from Crosman Customer Service if the item is used or not in its original condition.
  • Include your name, address, description of the problem, phone number, copies of the sales receipt, and warranty in the return package.
  • Include a check or money order for $10.00 to cover postage and handling costs.
  • For purchases made at Walmart, contact the Walmart point of purchase for refund requests, as Crosman only provides warranty support for these items.
  • Send your return request to [email protected] to obtain a return authorization number for Canadian returns.
  • Write the return authorization number on your parcel when returning the item.

Please note that shipping and handling fees are non-refundable, and a restocking fee of 15% may apply if the return is approved. For more detailed information, you can visit Crosman's official returns page.

Can I Return A Crosman Item Without A Receipt?

Returns generally require a copy of the original receipt. If you're looking to process a warranty return, the receipt is necessary to adhere to the warranty terms outlined in the owner's manual.

Can You Return Used Items To Crosman?

Items that are used, not in their original packaging, or are not in a new, sellable condition will need prior authorization from Crosman Customer Service for a return to be considered.

Can You Return A Crosman Item Without The Original Box Or Package?

Original packaging is required for a return unless you've received prior authorization from Crosman. This is to ensure the item is protected during shipment and can be restocked and resold.

How To Contact Crosman?

If you have any questions regarding returns, refunds, or warranty service, you can reach Crosman Customer Service at 800-724-7486. They are available to guide you through the process and provide additional information as needed.


In summary, Crosman's return policy is designed to be straightforward, but it comes with specific conditions and timelines. Always keep your receipt, ensure items are in their original condition, and contact customer service for authorization before making a return. Keeping these tips in mind will help you navigate the return process with ease and confidence.