When it comes to online shopping, knowing the return policy of a company is crucial. Cushion Lab takes pride in the quality of their ergonomic cushions and accessories, but they also understand that sometimes a return may be necessary. Here's a detailed look at the Cushion Lab return policy, ensuring a seamless and hassle-free experience for those looking to make a return.

What Is The Return And Refund Policy For Cushion Lab?

If you're not entirely satisfied with your Cushion Lab purchase, you can return it within 30 days of your purchase for a full refund. However, it's important to note that the original shipping fee is not refundable, and you will be responsible for the return shipping cost. Items should be returned in like-new condition and in their original packaging.

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Does Cushion Lab Offer Exchanges?

Yes, Cushion Lab does offer exchanges. If you're looking to swap your item for another or if you believe you've received a defective product, Cushion Lab's customer success team is ready to help. They aim to make the exchange process as smooth as possible.

How Long Does It Take To Get Refund From Cushion Lab?

Once your return is received and inspected, Cushion Lab will process your refund within 3 to 5 business days. The refund will be issued to your original payment method. If there's any delay or if you haven't received your refund yet, reaching out to Cushion Lab's customer service is the best course of action.

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How Can You Return An Item To Cushion Lab?

If you are not satisfied with your purchase from Cushion Lab, you can return it within 30 days of delivery. Here are the steps to follow:

  1. Visit the Cushion Lab website and go to the Returns Center page.
  2. In order to initiate the return process, provide your email address and order number.
  3. Select the item(s) you want to return and choose a reason for the return.
  4. Print the prepaid shipping label that will be emailed to you and attach it to the package.
  5. Drop off the package at any FedEx location or schedule a pickup online.
  6. Once your return is received and inspected, you will get a confirmation email and a refund will be issued to your original payment method.

Can I Return A Cushion Lab Item Without A Receipt?

Proof of purchase is necessary when making a return to Cushion Lab. Ensure you have your order number or receipt handy when contacting their customer service to initiate the return process.

Can You Return Used Items To Cushion Lab?

Items should be in the same condition you received them to be eligible for a return. This means they should be like-new, without signs of wear and tear. If the item is used beyond this, it may not qualify for a refund.

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Can You Return A Cushion Lab Item Without The Original Box Or Package?

Please return the items in the same packaging and with all the contents that came with them. This way, the product will be safer during shipping and Cushion Lab will be able to process it fast

How To Contact Cushion Lab?

For any inquiries or issues regarding returns, refunds, or exchanges, you can reach out to Cushion Lab's customer service at [email protected]. A customer success representative will assist you within 24 hours to resolve your issue.


Cushion Lab wants to make returns easy and hassle-free for customers. You have 30 days to return a product, exchange it for another one, or get your money back. Cushion Lab cares about your happiness, even if you are not satisfied with a product. Please contact them before returning anything, keep the items in good shape, and be prepared to pay for the shipping. If you need any help, Cushion Lab’s support team is always there for you.