When it comes to returning items, many consumers look for a hassle-free policy that offers flexibility and peace of mind. CVS understands this need and has structured a return policy that caters to its customers' convenience. Whether you've had a change of heart about a nonprescription item or are unsatisfied with a CVS brand product, the company's return policy outlines several avenues for refunds and exchanges. However, with certain stipulations and conditions to consider, it's important to grasp the full scope of CVS's policy to ensure a smooth return process.

What Is CVS Return and Refund Policy?

According to the web search results, CVS has a 60-day return policy for most items, whether they are bought online or in-store. You can get a full refund or exchange the product with your original receipt. CVS also offers a 100% satisfaction guarantee for all CVS/pharmacy Brand products and beauty products. You can return these items (opened or unopened) along with your receipt or invoice and get a full refund. 

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Does CVS offer exchanges?

CVS does offer exchanges along with refunds. If you're not quite satisfied with your purchase or you've just picked the wrong item, you can exchange most new, unopened items within 60 days of purchase. Keep in mind that some items, like opened or damaged goods, may be subject to restrictions, and a valid photo ID might be required to facilitate the exchange.

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What items Cannot be returned to CVS?

  • Gift cards, prepaid cards, and phone cards
  • At Home Covid-19 test kits
  • Certain health care items, home health, and personal care products
  • Special-order items like footwear, motorized scooters, and lift chairs
  • Prescription medications ordered online

These items are non-returnable and non-refundable due to various reasons such as health and safety concerns or legal restrictions.

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How Can You Return an Item to CVS?

CVS allows returns both in-store and by mail. For in-store returns, bring your item with the original receipt to any CVS Pharmacy within 60 days. To return by mail, particularly for items purchased at CVS.com, contact Customer Care at 1-888-607-4287 to initiate the process.

Can I Return a CVS Item Without a Receipt?

Yes, items without a receipt may still be eligible for return. These returns may be exchanged for the same item or refunded as store credit. However, the refunded amount might be limited to the item's lowest advertised price within the preceding 60 days.

Can you return over the counter medicine at CVS?

Returning over-the-counter medicine is possible as long as the product is new and unopened. You must return it to a CVS Pharmacy store within 60 days of purchase for a refund or exchange, with the original receipt if available.

Can I return opened makeup to CVS?

CVS offers a 100% satisfaction guarantee on beauty products. If you're not happy with your purchase, you can return both opened and unopened beauty products along with your receipt or invoice to any CVS Pharmacy store for a 100% refund.

What is the contact information for CVS?

If you have questions or need assistance with a return, you can reach CVS Customer Care at [email protected] or by phone at 1-888-607-4287. For more detailed information about CVS's return policy, visit cvs.com.

Final Thoughts

Understanding CVS's return policy can save you time and effort when you need to make a return. With a clear 60-day window for most items, options for in-store and mail returns, and a 100% satisfaction guarantee on CVS brands and beauty products, the company strives for customer satisfaction. Remember to keep your receipts and be aware of non-returnable items to ensure a smooth return experience. If in doubt, the friendly CVS Customer Care team is just a call or email away, ready to assist with any return queries you might have.