Shopping with confidence is key, and understanding the DeMellier return policy ensures a worry-free purchase experience. Whether you're a new or regular customer, being informed about the return and refund process can save you time and hassle. DeMellier provides a customer-friendly return policy that allows for free returns worldwide within a specific timeframe. Here's what you need to know about making a return and getting a refund.

What Is The Return And Refund Policy For DeMellier?

DeMellier offers a straightforward return policy. You have 28 days from the date of purchase receipt to return unused items in their original packaging. The process is simple: register your return online, including your order number and email address associated with your DeMellier order. Items must be in new-like resalable condition, with all original packaging intact, including boxes and dust bags, and the protective film on hardware should remain attached.

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Does DeMellier Offer Exchanges?

Currently, DeMellier does not process direct exchanges. Instead, you'll need to return the item for a refund and place a new order for your desired product. If you need assistance with placing a new order, DeMellier's customer service is available to help over the phone.

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How Long Does It Take To Get Refund From DeMellier?

Once your return is received and processed by DeMellier's warehouse, expect a refund within 3 - 5 working days. You will receive an email confirmation once your return has been processed.

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How Can You Return An Item To DeMellier?

To return an item to DeMellier, follow these steps:

  • Ensure the item is unused and in its original packaging.
  • Within 28 days of receipt, register your return on the DeMellier website using your order number and email address.
  • Follow the online steps to select the items you wish to return.
  • For UK returns, print your return label or download the QR code and take your package to a nearby drop-off location.
  • For international returns, print your return label and three copies of the commercial invoice to attach to the outside of your package.
  • Take your package to a nearby drop-off location.
  • Please give your return up to 10 working days to be processed when it arrives at the warehouse.
  • Refunds are processed within 3-5 working days of delivery, and you will receive an email confirmation once your return has been processed.

Please note that personalized items cannot be returned unless there is a mistake made by DeMellier. If you purchased through a partnered retail location, refer to the retailer's return policy.

Can I Return A DeMellier Item Without A Receipt?

A receipt or proof of purchase is necessary for all returns. Make sure to have your order number and associated email address ready when registering your return online.

Can You Return Used Items To DeMellier?

DeMellier only accepts returns of unused items. Products deemed damaged, scratched, worn, or missing any original packaging will not be eligible for a refund.

Can You Return A DeMellier Item Without The Original Box Or Package?

All returns must include the original packaging. Items without their original box, packaging, or dust bags will not be accepted for return.

Does DeMellier Accept Return Without Tag?

Items must include all original tags and protective films on hardware. If these are removed, the item cannot be returned.

Can I Return A Gift To DeMellier?

Gift returns are subject to the same policy as any other order. The item must be unused, in original packaging, and returned within the specified timeframe.

How To Contact DeMellier?

For any inquiries or assistance with returns, DeMellier's customer service can be reached at [email protected] or by phone at +44 (0) 207 730 9411.


To sum it up, DeMellier's return policy is designed to be as hassle-free as possible, with a generous 28-day window and free worldwide returns. Make sure to keep your items in their original, unused state and reach out to customer service if you have any questions or need assistance. Following these tips will ensure a smooth return process and a swift refund.