When it comes to television services, understanding the refund and cancellation policy is essential for subscribers. Directv, a premier television service provider, has clear guidelines on how to handle cancellations and refunds. Whether you're a new customer considering the service or a long-standing subscriber thinking about making a change, it's important to know what to expect when it comes to Directv's policies. This article will provide you with a detailed breakdown of what you need to know regarding Directv's refund and cancellation policy.

What Is The Cancellation And Refund Policy For Directv?

If you're considering cancelling your Directv STREAM service, you have the option to do so within certain time frames to avoid charges. Cancel within the free trial period, and you'll steer clear of any service charge. However, if you cancel after the free trial, expect to be charged for the next 30 days with no refunds for partial months or unwatched content.

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For standard cancellations, you have 14 days from the purchase date to cancel and receive a full refund. But if you’ve passed that point, you won't be eligible for any refunds.

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Can I Cancel My Directv Online?

To cancel your Directv service online, you need to log in as the account owner, select ‘Manage my TV Subscription’, and then click on ‘Cancel my subscription’. You will be guided through the cancellation process. Your service will not stop until the end of the current billing cycle.

How Do I Restore My Directv Service?

If you are experiencing issues with your DirecTV service, you can try to restore it by following these steps:

  1. Check your cables and connections. Make sure they are secure and not damaged.
  2. Reset your receiver. Unplug it from the power outlet, wait 15 seconds, and plug it back in.
  3. Refresh your service. Go to refresh and sign in with your account information. Follow the instructions to send a refresh signal to your receiver.
  4. If none of the above steps work, contact DirecTV customer service at 1-800-531-5000 or chat with them online.

How Do I Reset My Directv Channels?

If you want to reset your DirecTV channels, you can follow these steps:

  1. Press the Menu button on your remote control and select Settings.
  2. Select Satellite from the left menu and then select Repeat Satellite Setup.
  3. Enter your ZIP code and follow the on-screen instructions to scan for the available channels in your area.
  4. Once the scan is complete, you can exit the menu and enjoy your new channel lineup.
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How Do I Return Something To Directv?

If you want to return something to DirecTV, such as a receiver, a remote control, or an access card, you need to follow these steps:

  • Visit their page and enter your account number and zip code.
  • Select the items you want to return and print the prepaid shipping label.
  • Pack the items in a sturdy box and attach the shipping label.
  • Drop off the box at any UPS location or schedule a pickup.
  • Keep the tracking number for your records.

What Is The Non Return Fee For Directv?

If you don't return the device within the 14-day period after cancellation or return a damaged device, you'll face a non-return fee of $120. This fee can be charged to the payment method on your Directv account.

What Do I Have To Return When I Cancel Directv?

When returning equipment to Directv, include only the Directv equipment and the access card if removed. Do not send back any personal items like remotes, cables, or DVD players.

Does Directv Dish Need To Be Returned?

No, the Directv dish installed at your home does not need to be returned upon cancellation.

How Do I Contact Directv About A Problem?

If you encounter any issues or have questions, you can reach Directv customer care via email at [email protected] or by phone at 844.511.2658.


Directv offers a structured refund and cancellation policy to ensure that customers understand their options. Remember to cancel during the trial period to avoid charges and return any devices within 14 days to get a full refund. For any issues or further assistance, Directv customer support is readily available. Keep these points in mind to navigate the cancellation and return process smoothly.