Shopping online at FashionGo offers a diverse range of fashion products, but what happens when something isn't quite right? Understanding the FashionGo return policy is essential for a smooth online shopping experience. This article will guide you through the ins and outs of making a return, ensuring you're prepared should you need to send an item back.

What Is The Return And Refund Policy For FashionGo?

FashionGo's return and refund policies are set by each individual vendor on the platform, meaning there isn't a one-size-fits-all policy. Retailers are advised to review the return policy on the vendor's homepage or the invoice they received. Generally, returns must be initiated by sending a message to the vendor through your FashionGo account, and they should respond within 24 business hours.

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Does FashionGo Offer Exchanges?

Exchange policies on FashionGo may vary from vendor to vendor. If you're looking to exchange an item, you'll need to consult the specific return and exchange policy of the vendor from whom you purchased the item. Communication is key, so reach out to the vendor directly to understand your options.

How Long Does It Take To Get Refund From FashionGo?

The timeframe for receiving a refund after returning an item to FashionGo can vary depending on the vendor's policies. Once the vendor receives and processes your return, they will issue a refund. Keep in close contact with the vendor for updates on the status of your refund.

How Can You Return An Item To FashionGo?

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To return an item on FashionGo, follow these steps:

  • Go to your account and send a message to the vendor specifying your desire to return the item.
  • Provide any supporting details such as images or the Purchase Order number to facilitate the process.
  • If you don't hear back from the vendor within 24 hours, contact FashionGo for further assistance.

Can I Return A FashionGo Item Without A Receipt?

It's typically necessary to have your invoice or receipt when initiating a return. If you misplaced it, you can access the invoice through your FashionGo Order History. This will serve as your proof of purchase and is crucial for processing your return.

Can You Return Used Items To FashionGo?

Most vendors will not accept returns on used items due to hygiene and resale reasons. Items should be in their original condition to qualify for a return. Check the vendor's specific policy for more details.

Can You Return A FashionGo Item Without The Original Box Or Package?

Returning an item in its original packaging is usually a requirement. Without the original box or package, the vendor may refuse the return. Ensure you keep all original packaging until you're certain you're keeping the item.

Does FashionGo Accept Return Without Tag?

Tags are often used to verify that an item has not been used. FashionGo vendors may require items to have all original tags attached for a successful return. Review the vendor's return policy to confirm their specific requirements.

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Can I Return A Gift To FashionGo?

If you've received an item as a gift, you can return it according to the vendor's return policy. You may need the original purchaser's details or invoice, so it's best to communicate with the vendor for the correct procedure.

How To Contact FashionGo?

If you need assistance with a return or any other inquiry, you can contact FashionGo directly at [email protected]. For order-related issues, use the "Send Message" function on FashionGo to communicate with the vendor directly.


The FashionGo return policy demands carefulness and knowledge of each vendor’s individual rules. Before buying anything, always look at the vendor’s policy, and stay in touch if you want to return something. By doing these things, you can handle the return process with assurance and comfort.