Shopping at Feature comes with the comfort of a customer-friendly return policy. If you find yourself unsatisfied with a purchase, Feature's return policy is designed to make the process of returning an item straightforward and hassle-free, with the end goal of ensuring your satisfaction. This article will provide an in-depth look at the specifics of the return policy, offer guidance on the steps involved, and share useful tips for a smooth experience.

What is Feature's return and refund policy?

Feature allows customers to return all eligible items for store credit within 14 days of the original purchase date. Items must be unused/unworn, with tags attached, and in their original packaging. Returns initiated due to 'bot' type services and backlinks may be rejected. Store credit is issued once the return is processed, without an expiration date. Note that special release items, sale items, and final sale products cannot be returned.

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Are product exchanges available at Feature?

Feature does not explicitly state product exchanges in their policy, focusing instead on returns for store credit which can then be used to purchase a different item if desired.

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What is the timeline for receiving a refund from Feature?

Refunds in the form of store credit are processed once the returned item arrives back at Feature's warehouse and is verified to be in sellable condition. The refund amount will be the cost of the returned item(s) minus the return shipping fee, which varies based on size, weight, and location.

How to process a return with Feature?

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  • Start your return via the Feature Return Center link provided by the company.
  • Follow the step-by-step instructions and use the prepaid shipping label emailed to you.
  • Do not apply the shipping label directly to the product packaging such as shoe boxes.

Do you need a receipt to return items to Feature?

While Feature does not mention the need for a receipt, it's important to have proof of purchase readily available to ensure a smooth return process.

Are used items eligible for return at Feature?

Used items are not eligible for return. Items must be in unused/unworn condition to qualify for a return.

Can items be returned to Feature without the original packaging?

All returns must include the original packaging which must also be intact and undamaged.

Are returns accepted at Feature without tags?

Items must have all original tags attached to be eligible for return.

How can I return a gift from Feature?

If you received a gift purchased from Feature, you could return it following the standard return process. However, store credit will be issued to the person who initiated the return.

What are the contact options for Feature customer service?

For any return-related inquiries or to track a return, customers are encouraged to open a help ticket through Feature's customer service channels.

Summing It Up

Feature's return policy is clear and customer-oriented, emphasizing store credit over cash refunds and ensuring that the product remains in a sellable condition. Remember, returns must be initiated within 14 days, and although return shipping costs are the customer's responsibility, the process is streamlined with the help of the Return Center. Keep your items in their original condition, with tags and packaging intact, and make use of the customer service options available if you have questions or need to track your return.