Shopping online at FOCO brings with it the luxury of picking from a vast array of fan gear right from the comfort of your home. But what happens if the items you receive aren't quite what you expected? FOCO's return policy is designed to make the process seamless and customer-friendly. Whether you're a seasoned shopper or new to the site, understanding the ins and outs of their return policy ensures a stress-free experience.

What Is The Return And Refund Policy For FOCO?

FOCO's return policy allows you to return or exchange most items within 30 days after the shipping date. Items must be unused, unworn, and unwashed to qualify for a refund, which will be issued to the original payment method. Exceptions to this policy include undergarments, socks, swimwear, face coverings, and custom/personalized items, which are all final sale and cannot be returned.

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Does FOCO Offer Exchanges?

Yes, FOCO does offer exchanges. If you're looking to exchange an item, the process is straightforward. Your return will be processed as a refund, and a new order for the exchange item will be placed on your original method of payment. The exchanged items will be shipped within 10 – 14 days of receipt.

How Long Does It Take To Get Refund From FOCO?

FOCO will credit your account within 7–10 business days of receiving your returned goods. A confirmation email will be sent once the process is complete. Keep in mind that depending on your bank's policies, the credit may not appear until your next billing cycle.

How Can You Return An Item To FOCO?

If you are not satisfied with your purchase from FOCO, you can return it for a refund or exchange within 30 days of the delivery date. Here are the steps to follow:

  1. Visit the FOCO Returns Center and enter your order number and email address.
  2. Select the item(s) you want to return and choose a reason for the return.
  3. Print the prepaid shipping label and attach it to the original packaging.
  4. Drop off your package at any USPS location or schedule a pickup.
  5. Once your return is received and inspected, you will get an email confirmation and a refund or exchange will be processed.

Can I Return A FOCO Item Without A Receipt?

A receipt or proof of purchase is necessary to process a return at FOCO. Make sure to keep your receipt or order confirmation email handy when preparing a return.

Can You Return Used Items To FOCO?

Items that have been used, worn, or washed are not eligible for return. FOCO only accepts returns for products in their original, unused condition.

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Can You Return An Brand Item Without The Original Box Or Package?

All products should be returned in their original packaging. If original packaging is missing, your refund may be issued in the form of store credit at the current list price instead of a return to your payment method.

Does FOCO Accept Return Without Tag?

Original hangtags must accompany all returned items. If hangtags are missing, the return may be subject to the same terms as those without original packaging—store credit instead of a refund.

Can I Return A Gift To FOCO?

If you've received a gift from FOCO that you wish to return, the process is the same. However, keep in mind that refunds can only be issued to the original payment method, so coordinating with the gift giver may be necessary.

How To Contact FOCO?

For any inquiries regarding returns, exchanges, or other customer service matters, reach out to FOCO via email at [email protected]. The customer care team is ready to assist with any of your needs.


In summary, FOCO's return policy is customer-centric, allowing for returns and exchanges within a generous time frame. Remember to return items unused, with original packaging and tags, and reach out to customer service within 30 days of the shipping date for the smoothest experience. During the holiday season, take advantage of the extended return period ending January 31st. With these tips in mind, your post-purchase experience with FOCO should be as enjoyable as your shopping one.