Garnet Hill has a variety of high-quality products, from clothes to home items, that you can shop online. But sometimes you may receive something that doesn’t match your expectations. Don’t worry, as Garnet Hill has a flexible return policy that aims to make you happy. Here’s a detailed guide on how Garnet Hill’s return policy operates, so you can shop with ease and comfort.

What Is The Return And Refund Policy For Garnet Hill?

Garnet Hill stands by the quality of its products with a generous return and refund policy. Within 90 days of the original shipping date, you can return items for an exchange or refund, minus the shipping and handling fees. Post the 90-day window, should you encounter a defective item, Garnet Hill extends its commitment to quality up to a full year for a replacement or refund upon verification of the defect.

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Does Garnet Hill Offer Exchanges?

Yes, Garnet Hill does offer exchanges. If you need a different size or color, you can return the original item without any additional shipping fee, and the new merchandise will be shipped to you free of charge.

How Long Does It Take To Get Refund From Garnet Hill?

Once your return is received and inspected, the refund process will begin. It can take a few weeks to see the refund on your credit card statement, depending on your bank's processing time.

How Can You Return An Item To Garnet Hill?

If you are not satisfied with your purchase from Garnet Hill, you can return it for a refund or exchange within 90 days of the order date. Here are the steps to follow:

  1. Fill out the return form that came with your order and indicate the reason for your return.
  2. Pack the item(s) securely in the original packaging and include the return form.
  3. Packages can be dropped off at any UPS location or picked up by scheduling a pickup by attaching the pre-paid return label to the outside.
  4. You will receive an email confirmation when your return is processed and your refund is issued.

For returns, a $8.95 shipping fee per package will apply if you use Garnet Hill's label. Alternatively, you can ship the item back using your own method to the address provided, but make sure to include the standard return label for identification purposes.

Can I Return A Garnet Hill Item Without A Receipt?

Having your receipt or order number can expedite the return process. However, if you've misplaced it, contact Garnet Hill's customer service team for assistance.

Can You Return Used Items To Garnet Hill?

Items should be in their original condition for returns. Used items, especially those showing wear and tear, may not be eligible for a refund or exchange.

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Can You Return A Garnet Hill Item Without The Original Box Or Package?

It's best to return items in their original packaging when possible. However, if you no longer have the original box or package, make sure the item is well-protected during shipping to prevent any damage.

Does Garnet Hill Accept Return Without Tag?

Items should have all original tags attached for a successful return. If the tag is missing, it's worth reaching out to customer service to discuss your options.

Can I Return A Gift To Garnet Hill?

Yes, you can return a gift. If you have the gift receipt or the order number, you can return the item following the standard return procedure.

How To Contact Garnet Hill?

For any questions or assistance with your return, you can contact Garnet Hill's customer service via email at [email protected] or by phone at 800.870.3513.


Garnet Hill's return policy is designed with customer satisfaction in mind, offering a 90-day window for returns and exchanges, with the added assurance for up to a year on defective items. Remember to keep track of your order details and adhere to the policy guidelines for a smooth return experience. If you need assistance, their customer service is ready to help ensure that your shopping experience is nothing short of delightful.