Shopping at Harrods offers a luxurious experience with a wide array of high-quality products. However, sometimes a purchase doesn't work out, and you might need to return an item. Harrods return policy is designed to be customer-friendly and straightforward, ensuring that your post-purchase experience is as smooth as the shopping itself. Whether you're a new customer or a frequent shopper, understanding the return policy is essential for a hassle-free refund experience.

What Is The Return And Refund Policy For Harrods?

Harrods allows customers to change their minds about purchases. You have 14 days from the day of delivery to initiate a return using Harrods' free returns service. The process is simple and can be managed online through your account or the returns portal. Refunds will be issued to the original payment method or a gift card, depending on your purchase method.

harrods carpet
Harrods Top Deals and Special Offers See Now

Does Harrods Offer Exchanges?

Harrods does not offer exchanges for online orders. However, you can return unwanted items for a full refund and then place a new order for the desired product. This ensures that you receive exactly what you want in a timely manner.

harrods box

How Long Does It Take To Get Refund From Harrods?

Once your return is processed, it can take up to 4 days for UK orders and 7 days for international orders to reach Harrods' warehouse. Following a routine inspection, refunds will be processed and could take up to 10 working days to appear in your bank account, depending on your payment provider.

harrods store

How Can You Return An Item To Harrods?

If you want to return an item to Harrods, you need to follow these steps:

  • Check the return policy of the item you bought. Some items, such as food, cosmetics, jewellery, or personalised products, are not eligible for returns or exchanges.
  • If your item is eligible for a return, you need to have your receipt or proof of purchase, as well as the original packaging and tags.
  • You can either return the item in person at any Harrods store, or by mail using the prepaid label that came with your order. If you return by mail, you need to fill out the return form and include it in your package.
  • You will receive a confirmation email when your return is processed. Depending on your payment method, it may take up to 14 days for the refund to appear in your account.

Can I Return A Harrods Item Without A Receipt?

For online orders, a receipt is usually not necessary as your order history is recorded in your Harrods account. However, for in-store purchases, you will need to provide proof of purchase for a return.

Can You Return Used Items To Harrods?

Harrods expects returned items to be in their original condition. Used items that do not have their tags attached or have been damaged may not be eligible for a return.

Can You Return A Harrods Item Without The Original Box Or Package?

While Harrods prefers items to be returned in their original packaging, you can use alternative packaging if necessary. Be aware that any damage to branded packaging may affect the refund process.

Does Harrods Accept Return Without Tag?

Items should be returned with tags attached. If the tag is removed, it could indicate use or alteration, which may disqualify the item from being returned.

Can I Return A Gift To Harrods?

Yes, gifts can be returned to Harrods. The refund will be issued to the original gift card or payment method used for the purchase. If you no longer have the gift card, contact Harrods' Customer Service for assistance.

How To Contact Harrods?

For any inquiries or assistance with returns, you can contact Harrods Customer Service by phone at +44 (0)20 7730 1234 or through the main URL at


Harrods' return policy is crafted to ensure that your luxury shopping experience remains top-notch, even if you need to make a return. By understanding the straightforward process, you can confidently shop, knowing that Harrods has a reliable and customer-centric approach to returns and refunds. Remember to initiate your return within the 14-day window and reach out to Customer Service if you have any questions.

Please note that this is a simplified example and does not cover every aspect of Harrods' return policy. Always check the latest policy on Harrods' official website or directly contact their customer service for the most up-to-date information.