Shopping online at Hello Molly brings with it the excitement of adding trendy pieces to your wardrobe with the click of a button. However, sometimes items may not meet your expectations or fit as hoped, and that's where Hello Molly's return policy comes into play. This guide delves into the specifics of their policy, ensuring you're well-equipped to handle returns smoothly and efficiently.

What Is The Return And Refund Policy For Hello Molly?

Knowing the return and refund policy of Hello Molly is crucial when shopping. The policy states that returns must be made within 7 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition you received it, and in the original packaging. While Hello Molly takes responsibility for errors and damages on their part, returns due to size or other issues will not have shipping costs covered. If your return is approved, Hello Molly offers the option of a one-time exchange for a 15% Exchange Fee or store credit for future purchases.

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Does Hello Molly Offer Exchanges?

Exchanges at Hello Molly are straightforward but come with a fee. While automatic exchanges are not available, you can utilize store credit from a return to reorder the correct size or color. Remember, there is a one-time exchange policy with an additional 15% fee, but this ensures you get another chance to receive an item that meets your satisfaction.

How Long Does It Take To Get Refund From Hello Molly?

If you qualify for a refund with Hello Molly, such as in the case of faulty items, it may take 5-7 business days for the refund to process and appear in your account, depending on your financial institution. Should there be any delays beyond this timeframe, contacting your bank and the Hello Molly customer care team is advised to track the status of your refund.

How Can You Return An Item To Hello Molly?

To get a store credit or an exchange for your Hello Molly purchase, please follow these steps:

  1. Go to the Returns Portal on the Hello Molly website.
  2. Enter your order number and email address.
  3. Choose the item(s) you want to return and explain why.
  4. Pick either a store credit or an exchange, and check your return details.
  5. Print the prepaid return label and stick it to your parcel.
  6. Take your package to the closest post office within 30 days of getting your order.
  7. You’ll get an email confirmation with your store credit or exchange details after we process your return.
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Can I Return A Hello Molly Item Without A Receipt?

A receipt or proof of purchase such as an order number or invoice confirmation is necessary to complete your return. Without this, processing the return may not be possible.

Can You Return Used Items To Hello Molly?

Used items are not eligible for returns. To qualify for a return, an item must be in the same unused condition as when received.

Can You Return A Hello Molly Item Without The Original Box Or Package?

All returns should be in the original packaging to be accepted. This ensures the item remains protected and in suitable condition for return processing.

Does Hello Molly Accept Return Without Tag?

Returns without the original tags may not be accepted by Hello Molly. Tags are an indicator that the item has not been used and remains in its original new condition.

Can I Return A Gift To Hello Molly?

If you've received a gift ordered from Hello Molly, returns are treated the same as regular orders. You'll need proof of purchase and comply with the return policy conditions to proceed with a return or exchange.

How To Contact Hello Molly?

 If you have any inquiries or need assistance with returns, feel free to contact Hello Molly via email. Their support team is readily available to assist you with any concerns or questions related to their return policy. You can reach them at [email protected].


Hello Molly offers a concise return policy aimed at satisfying their customers. Whether you're dealing with a faulty item or need a different size, their policy provides a clear framework for returns and exchanges. Be mindful of the 7-day return window and the condition of the item you wish to return. By following the outlined steps and contacting customer service when needed, you can navigate the return process with confidence.