When shopping with Hoff, it's essential to familiarize yourself with their return policy to ensure a hassle-free experience if you need to send an item back. The Hoff return policy is straightforward and customer-centric, designed to make returns as easy as possible while ensuring you get your refund in a timely manner.

What Is The Return And Refund Policy For Hoff?

At Hoff, you can return products within a generous 30-day window from the date of receipt. To be eligible for a return, items must be in perfect condition, unworn, and in their original packaging with all accessories included. Once your return is received and inspected, Hoff promises a refund within 15-20 days, subject to banking processing times.

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Does Hoff Offer Exchanges?

Unfortunately, Hoff does not currently offer direct exchanges. If you require a different size or model, you'll need to return the original item and place a new order on their website. This process ensures that you receive the correct item as quickly as possible.

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How Long Does It Take To Get Refund From Hoff?

After Hoff receives the returned item, they will process your refund, which can take 15-20 days to reflect in your account, depending on your bank's processing time. You will be informed via email once your refund has been processed.

How Can You Return An Item To Hoff?

To initiate a return, simply follow these steps:

  • Provide your email address associated with the order and select the item you wish to return.
  • Choose a pick-up address for the courier, which will be arranged within 24 hours.
  • Ensure the shoes are in their original box and packed securely in the transport box or another well-sealed box if the original is not available.

Can I Return A Hoff Item Without A Receipt?

Yes, you do not need a physical receipt to return an item. However, you must provide the email address used to place the order along with the order number and date, which serve as your proof of purchase.

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Can You Return Used Items To Hoff?

Returned items must be in new, unworn condition. Used items that show signs of wear or damage will not qualify for a return or refund.

Can You Return A Hoff Item Without The Original Box Or Package?

While Hoff prefers items to be returned in their original box to ensure they are well-protected, you can still return items in any other box, provided it is securely closed and the items are in perfect condition.

Can I Return A Gift To Hoff?

Gift returns follow the same policy as any other order. If you received a Hoff product as a gift, you could return it within the 30-day period as long as you have the email address, order number, and date of the original purchase.

How To Contact Hoff?

For any inquiries or assistance with returns, you can reach out to Hoff through their contact form, by email at [email protected], or by phone at +34 966 655 980.


In summary, Hoff's return policy is designed with customer satisfaction in mind, offering a 30-day return window and a simple return process. While exchanges are not directly available, the refund process is straightforward, allowing you to place a new order for the desired item. Remember to keep your items in pristine condition and retain your order details for a smooth return experience. Should you need any assistance, Hoff's customer service is readily available to help you through the process.