Hoka, renowned for its high-quality athletic footwear, offers a considerate policy to cater to customer satisfaction. Whether you're a seasoned Hoka customer or new to the brand, it's essential to grasp the ins and outs of their return policy for a stress-free process.

What Is The Return And Refund Policy For Hoka?

Hoka's return policy is designed to be straightforward and customer-friendly. Authentic Hoka products bought from the official site or authorized online retailers within the last 30 days are eligible for return or exchange. Hoka members enjoy a more extended period of 60 days. The Holiday Return Timeframe extends this period further for orders placed on or after October 15, with returns accepted until January 31 of the following year. Products must be returned as a complete pair and in their original condition to qualify for a refund or exchange.

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Does Hoka Offer Exchanges?

Yes, Hoka facilitates exchanges for items that meet the return criteria. If the requested item for exchange is no longer available, a credit will be issued to the original form of payment or as a site credit for use on Hoka.com for non-direct purchases.

How Can You Return An Item To Hoka?

If you want to return an item to Hoka, you need to follow these steps:

  • Check the Hoka return policy: Before you send back your item, make sure it meets the conditions for a return. According to the Hoka website, you can return any item purchased on Hoka.com within 30 days of the original invoice date for an exchange or refund. The item must be unworn, unwashed, and in its original packaging. You also need to have the receipt or proof of purchase. 🧾
  • Contact customer service: If your item is eligible for a return, you need to contact Hoka customer service to request a return authorization. You can do this by calling +44 0 808 189 0015 or emailing [email protected]. You will need to provide your order number, the item you want to return, and the reason for the return. 📞
  • Prepare your return package: Once you receive the return authorization, you need to fill out the returns form that came with your order. If you don’t have it, you can download it from the Hoka website. You need to indicate the reason for the return and, if applicable, the item you want in exchange. Then, pack your item securely in its original packaging and include the returns form inside. Cut out the returns label and attach it to the outside of your package. 📦
  • Ship your return: You are responsible for arranging and paying for the shipping of your return. You need to send your package to the Hoka warehouse in the United Kingdom, where it will be processed. The address is: RETURNS DEPARTMENT Deckers EMEA, C/O DSV Solutions LTD, HP2-UG Haldens Parkway, Thrapston, NN14 4QS. You can use the courier service of your choice, but make sure you get a tracking number and a proof of postage. 🚚
  • Receive your refund: Once your return is received and inspected, Hoka will send you an email to confirm the approval or rejection of your refund. If your refund is approved, it will be processed within 10 working days and credited to your original method of payment. If you requested an exchange, Hoka will send you the new item as soon as possible, subject to availability. 💸
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Can I Return A Hoka Item Without A Receipt?

While a receipt is not strictly necessary, it is strongly encouraged to provide proof of purchase to ensure eligibility under the warranty policy, which covers items within one year of the purchase date.

Can I Return Online Orders In Store Hoka?

Online orders can be returned in-store, where you'll receive a refund to your original form of payment, or you can request an exchange, and the store will handle the return and subsequent shipping of the new item.

Can You Return Used Items To Hoka?

Returned items should be in their original condition. If you have used the items and found a defect, this may fall under the warranty policy rather than the return policy.

Can You Return A Hoka Item Without The Original Box Or Package?

Yes, but returning the item with the original packaging is always best practice and can facilitate a smoother return process.

Can I Return A Gift To Hoka?

Gift returns from authorized HOKA retailers are accepted for credit, which you can use on Hoka.com. However, shipping costs for returns not made through Hoka.com will be your responsibility.

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What Is The Contact Information For Hoka?

For any assistance with returns or other inquiries, you can contact Hoka's customer service at [email protected]. They will guide you through any additional steps required for a smooth return or exchange process.

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To sum up, Hoka's return policy is customer-centric, offering free returns and exchanges within specific timeframes to ensure you are entirely satisfied with your purchase. Remember to keep your proof of purchase, return items in their original condition, and follow the provided guidelines for a successful return or exchange. By understanding the return policy details, you can shop with confidence and peace of mind.