Buying beauty products online can be tricky, especially if you’re uncertain about how a product will suit you. Il Makiage has a return policy that tries to reduce the stress of online shoppers by making the process of returns and refunds very easy. No matter if you’re a first-time customer or a loyal one, knowing the details of the Il Makiage return policy can save you time and make your experience pleasant.

What Is The Return And Refund Policy For Il Makiage?

The Il Makiage return policy is quite straightforward. For Try Before You Buy orders in the US or Canada, customers have a 14-day window from the delivery date to initiate a return or exchange to avoid being charged. Regular, non-trial orders have a 30-day return or exchange period from the purchase date. It's important to note that all international orders placed on the US/CA site are final sale.

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Does Il Makiage Offer Exchanges?

Yes, Il Makiage does offer exchanges. If you need a different shade or product, you can initiate the exchange through their portal or by contacting customer service. Remember, the same timelines apply for exchanges as for returns, and international orders are not eligible for exchange.

How Long Does It Take To Get Refund From Il Makiage?

Once your return is received and processed, it can take up to two weeks for Il Makiage to credit your account or issue online store credit. Keep in mind that your financial institution may require additional time to reflect the transaction.

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How Do I Return An Item To Il Makiage?

To return an item to Il Makiage, you need to follow these steps:

  1. Go to the Il Makiage website, then sign in with your credentials.
  2. Go to the "My Orders" section and find the order that contains the item you want to return.
  3. Click on the "Return" button next to the item and fill out the return form.
  4. Attach the pre-paid shipping label on the original package after printing it out.
  5. Drop off the package at any UPS location within 30 days of receiving your order.
  6. You will receive a confirmation email once your return is processed and your refund is issued.

How Do I Cancel My Subscription With Il Makiage?

If you want to cancel your subscription with Il Makiage, you need to follow these steps:

  1. Log in to your account on the Il Makiage website.
  2. Go to the "My Orders" section and find the order that contains the subscription product.
  3. Click on the "Manage Subscription" button next to the product name.
  4. On the next page, click on the "Cancel Subscription" link at the bottom.
  5. Confirm your cancellation and provide feedback if you wish.

You will receive an email confirmation of your cancellation and you will not be charged for any future shipments of the subscription product.

Can I Return An Il Makiage Item Without A Receipt?

As returns are managed online, a receipt is not necessary, but you will need the order number and associated email to initiate the return process.

Can You Return Used Items To Il Makiage?

Il Makiage allows returns of items even if they have been used, especially if they are part of the Try Before You Buy program. Ensure you initiate the return within the 14-day trial period.

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Can You Return An Il Makiage Item Without The Original Box Or Package?

You can return an item without the original packaging, but it's suggested to use something similar in size to avoid extra shipping charges.

Does Il Makiage Accept Return Without Tag?

Since Il Makiage products typically do not come with tags, this is not applicable. Just ensure the product is returned within the specified timeframe.

Can I Return A Gift To Il Makiage?

If you received an Il Makiage product as a gift, you could still return it following the standard return policy. Contact customer service for guidance on the process.

How Do I Contact Il Makiage Customer Service?

Il Makiage customer service can be reached via email at [email protected] for any questions or concerns about returns, exchanges, or your orders.


Il Makiage strives to make your online shopping experience flawless, including when you need to make a return. By providing clear guidelines and a hassle-free process for returns and exchanges, the company shows its commitment to customer satisfaction. Remember to initiate returns or exchanges within the specified period, and reach out to customer service if you need any assistance. With these tips in mind, you can shop with confidence and enjoy the beauty products Il Makiage has to offer.