If you are looking for skincare products online, you might be wondering how to choose the right ones for your skin type and needs. That’s why ISDIN offers a generous return policy that lets you shop with confidence. In this article, you will find everything you need to know about the ISDIN return policy, so you can easily return any products that don’t meet your expectations.

What Is The Return And Refund Policy For ISDIN?

ISDIN allows customers to return products that were purchased directly from their official website, within 30 days of the order date. It's important to note that products should be unopened and unused. Unfortunately, items that are deemed non-returnable or not for resale, as well as products purchased from other retail outlets, are not eligible for returns.

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Does ISDIN Offer Exchanges?

While ISDIN's policy primarily focuses on returns, exchanges are considered on a case-by-case basis. If you received a damaged or defective item, you could request an exchange within 30 days of purchase. If approved, ISDIN will guide you through the exchange process.

How Long Does It Take To Get Refund From ISDIN?

Once ISDIN receives your returned package, they will process the refund to your original payment method within 7-10 working days. Keep in mind that original shipping costs are non-refundable, and the refund will only cover the cost of the product.

How Can You Return An Item To ISDIN?

If you are not satisfied with your purchase from ISDIN, you can return it within 30 days of the delivery date. Here are the steps to follow:

  1. Contact ISDIN customer service by phone or email and request a return authorization number (RAN).
  2. Pack the item(s) securely in the original packaging and include a copy of your order confirmation and the RAN.
  3. Attach the prepaid return label that ISDIN will provide you to the outside of the package.
  4. Drop off the package at any UPS location or schedule a pickup.
  5. Once ISDIN receives and inspects your return, they will issue a refund to your original payment method within 10 business days.

Can I Return An ISDIN Item Without A Receipt?

A receipt or proof of purchase is required for all returns to ISDIN. This ensures that the item can be verified as purchased directly from their website and within the return window.

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Can You Return Used Items To ISDIN?

ISDIN does not accept returns on used products. To be eligible for a return, items must be in the same condition in which you received them.

Can You Return An ISDIN Item Without The Original Box Or Package?

Ideally, items should be returned in their original packaging. However, if the original box or package is no longer available, ensure the item is well-packed to prevent damage during transit.

Can I Return A Gift To ISDIN?

If you received an ISDIN product as a gift, you could still return it under the same conditions as a regular purchase. You would need proof of purchase and to follow the standard return process.

How To Contact ISDIN?

For any questions about returns, refunds, or other customer service inquiries, you can reach ISDIN at [email protected] or call them at 1-862-242-8129.


In summary, the ISDIN return policy is designed to be straightforward and customer-centric. Remember to initiate your return within 30 days of the purchase date, ensure products are unopened and unused, and reach out to ISDIN's customer care for any assistance. With this guide, you're now equipped to handle returns smoothly and get your refund promptly.