Shopping for medical apparel at Jaanuu offers customers a comforting blend of style, function, and quality. However, even with the best of purchases, there may come a time when a return is on the cards. Knowing the jaanuu return policy can ensure a hassle-free experience should you need to send an item back. This article aims to guide you through the process, making it as smooth as possible.

What Is The Return And Refund Policy For Jaanuu?

If your new Jaanuu apparel doesn't meet your expectations, you have up to 90 days to return it for an exchange or a full refund. The items must be returned in their original, unused, and unwashed condition, with tags still attached. Please note that customized items with embroidery are considered final sales and are not eligible for returns.

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Does Jaanuu Offer Exchanges?

For customers within the United States, Jaanuu provides the convenience of exchanging an item for a different size or color within the same style. However, if you're looking to switch styles, you'll need to opt for store credit and then place a new order for the item you want.

How Long Does It Take To Get Refund From Jaanuu?

Refunds are processed almost immediately if you return your items in person using Happy Returns Bar. If you're mailing your return, it may take 6-8 days for processing. Once the refund has been issued, it will typically appear on your original payment method within 3-5 business days.

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How Can You Return An Item To Jaanuu?

U.S. customers can return items for free, either in person at a Happy Returns location or by mail. To initiate a return, visit the Jaanuu website, enter your order number and zip code, and follow the guided process to obtain a QR code or a shipping label.

Can I Return A Jaanuu Item Without A Receipt?

Yes, you can return items without a paper receipt as long as you have the order number and associated zip code, which can be found in your email confirmation or on the packing slip.

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Can You Return Used Items To Jaanuu?

Returns must be in new and unused condition. Jaanuu does not accept returns of used, washed, or worn items.

Can You Return A Jaanuu Item Without The Original Box Or Package?

While the original packaging is not strictly necessary, the item must have its tags attached and be in its original condition.

Can I Return A Gift To Jaanuu?

Absolutely. Gift returns are eligible for store credit, which will be added to your Jaanuu account. You can then use this credit to purchase your desired product.

How To Contact Jaanuu?

Should you have any further questions or require assistance with your return, you can reach out to Jaanuu's customer support via email at [email protected].


Whether you’re a new or a regular customer, knowing the Jaanuu return policy ensures you can shop with confidence. Remember the 90-day return window, and keep in mind that exchanges are available for different sizes and colors of the same style. For any uncertainties or assistance, the Jaanuu support team is just an email away to help you with any part of the return process.