Shopping with confidence is key when it comes to online purchases, and understanding the return policy of a brand is crucial. Kit and Ace, known for their comfortable, high-quality apparel, provides a clear and concise return policy to ensure a seamless shopping experience. Whether you're a regular customer or considering your first purchase, this article details everything you need to know about the Kitandace return policy.

What Is The Return And Refund Policy For Kit and Ace?

Kit and Ace offer a hassle-free return policy for their customers. Regular-priced merchandise can be returned within 30 days from the date the order is received, as long as items are unworn, unaltered, and unwashed with original tags and labels attached. A flat rate return shipping fee of $8 CAD will be deducted from your refund when mailing back returns. However, all markdown items and those purchased during sales events are considered final sale and are not eligible for refunds or exchanges.

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Does Kit and Ace Offer Exchanges?

While Kit and Ace do not offer exchanges by mail, customers can return their regular-priced merchandise for a refund and then re-order the correct item. Alternatively, exchanges can be completed at local shop locations, ensuring you get the perfect fit and style.

How Long Does It Take To Get Refund From Kit and Ace?

Upon the return being received and approved at the warehouse, the refund will be processed, which may take 3-10 business days to appear on your bank statement. For orders paid with PayPal, the refund process may extend up to 30 days on PayPal's end.

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How Can You Return An Item To Kit and Ace?

To return an item to Kit and Ace, you can follow these steps:

  • Check that your item is eligible for return; it should be in perfect condition with tags attached.
  • If you made your purchase online, initiate the return process through the Kit and Ace website by clicking on the return process link provided.
  • For North American returns, use the prepaid FedEx shipping label provided by Kit and Ace.
  • Drop off your return package at the nearest FedEx Ground location.
  • International returns do not include a prepaid shipping label. Contact your local post office to purchase one and send the package to the address provided by Kit and Ace.
  • Write the return authorization number and the customs code on the outside of your package.
  • Once the return is received and approved by the warehouse, your refund will be processed within 3-10 business days.

Please note that there is a flat rate return shipping fee of $8 CAD that will be deducted from your refund for mailed returns. For more detailed information, you can visit the Kit and Ace Shipping & Returns page.

Can I Return A Kit and Ace Item Without A Receipt?

No refunds or exchanges can be processed without a valid receipt or gift receipt. To ensure a smooth return process, always retain your purchase documentation.

Can You Return Used Items To Kit and Ace?

All returned items must be in their original condition, which means unworn, unaltered, and unwashed. Used items that do not meet these criteria will not be accepted for returns.

Can You Return A Kit and Ace Item Without The Original Box Or Package?

Original packaging is not a requirement for returns, but the item must be well-packaged when sent back to ensure it arrives in good condition.

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Does Kit and Ace Accept Return Without Tag?

All items must have the original hang tag and care content label attached for a successful return. This helps verify the item's condition and authenticity.

Can I Return A Gift To Kit and Ace?

Gift purchases can be returned within 30 days for an exchange or a gift card, excluding final sale items. If you have an online gift purchase, you can contact [email protected] for support with the return process.

How To Contact Kit and Ace?

If you have any questions or require assistance with your return, reach out to Kit and Ace by emailing [email protected]. Their customer support team is ready to help with any concerns you may have.


In summary, Kit and Ace's return policy is designed to be user-friendly, offering a 30-day window for most items. It's important to note the condition requirements and the final sale terms to avoid any inconvenience. For any further assistance or clarification, customer support is just an email away. With this knowledge, you can shop with ease and confidence at Kitandace.