When it comes to shopping for eyewear, Krewe offers a selection of stylish and unique frames, but sometimes a purchase just doesn't work out. Understanding the Krewe return policy is essential to ensure a smooth and hassle-free experience if you need to make a return or exchange. In this article, we'll break down everything you need to know about the Krewe return policy, from time frames to condition requirements, making it easier for you to shop with confidence.

What Is The Return And Refund Policy For Krewe?

Krewe's return policy is designed to be worry-free, allowing customers to return or exchange items within 30 days of purchase. Products must be in their original, unworn condition. However, note that Sample Sale frames are considered final sale and cannot be refunded or exchanged.

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Does Krewe Offer Exchanges?

Yes, Krewe does offer exchanges within the same 30-day period, but this is subject to product availability upon the return of your original order. Custom items like blue light lenses, reader lenses, and custom vanity tints are only eligible for exchange, not a refund.

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How Long Does It Take To Get Refund From Krewe?

Once your return is received and inspected by Krewe's team, the refund process will begin. The timeframe for the refund to be reflected in your account may vary depending on your bank or credit card issuer, but it generally occurs promptly after approval.

How Can You Return An Item To Krewe?

To initiate a return or exchange, reach out to Krewe via email with your order number and current shipping address. For domestic returns, Krewe provides a free and convenient process. However, all international returns will incur a return shipping fee.

Can I Return A Krewe Item Without A Receipt?

A proof of purchase is necessary to process a return. If the item was a gift, you would need the purchaser's email and order number. If this information is not available, Krewe's customer service team can assist in locating the order.

Can You Return Used Items To Krewe?

Items need to be in brand-new and unworn condition to qualify for a return. Used items, or those not in their original condition, are not eligible for a refund or exchange.

Can You Return A Krewe Item Without The Original Box Or Package?

Original packaging should be included with your return. Missing packaging items may result in fees, such as a $10 fee for a missing satchel or case box and a $45 fee for a missing frame case.

Can I Return A Gift To Krewe?

Gift returns are processed through Krewe's return portal. If you don't have the order information, Krewe's customer service can help locate the order for you.

How To Contact Krewe?

To contact Krewe for any inquiries related to returns, exchanges, or warranty claims, you can send an email to [email protected]. For more immediate assistance, you may also reach out via text to 504-273-0141.


Krewe's return policy is generous and customer-focused, offering free domestic returns and exchanges within a 30-day window. Remember to keep your frames in pristine condition if you are considering a return, and reach out to Krewe's customer service if you have any questions or need assistance. With these tips in mind, you can shop for your next pair of Krewes with confidence, knowing that a worry-free return policy has your back.