Lee stands by the quality of their products, and they've established a return policy that aims to ensure customer satisfaction. Whether you're a new shopper or a regular client, knowing the ins and outs of their policy can save you time and effort. Let's dive into the specifics of how Lee handles returns and refunds, so you can shop with ease.

What is Lee's return and refund policy?

Lee provides a straightforward return and refund policy for its customers. If you're not satisfied with your purchase from Lee.com, you can return or exchange any item within 60 days of purchase. To be eligible for a return, items must be in their original, unused condition with tags attached. A $7.99 processing fee will be deducted from your refund, and original shipping charges are non-refundable.

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Are exchanges available at Lee?

Exchanges at Lee are simple and convenient. Currently, Lee permits size exchanges for online purchases. If you need a different color or style, you'll need to contact customer service for assistance. Remember, items purchased in retail stores aren't eligible for online exchanges.

What is the timeframe for refunds from Lee?

Upon receiving your returned item, Lee will process your refund, minus any applicable return processing fees. The timeframe for receiving your refund depends on the processing times after the item has been received by Lee.

How to process a return to Lee?

If you want to return an item to Lee, you need to follow these steps:

  1. Visit the Lee website and log in to your account.
  2. Go to the order history page and find the order that contains the item you want to return.
  3. Click on the "Return" button next to the item and fill out the return form with the reason for returning and your preferred refund method.
  4. Print out the return label and the packing slip that will be emailed to you.
  5. Pack the item securely in its original packaging and attach the return label to the outside of the box.
  6. Drop off the package at any UPS location or schedule a pickup online.
  7. Wait for Lee to receive and process your return. You will get a confirmation email when your refund is issued.

Is a receipt necessary to return items to Lee?

While you don't necessarily need a physical receipt, you will need proof of purchase, such as an order number or account history, to process a return with Lee.

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Are used items returnable to Lee?

Returned items must be in their original, unused condition. Used items are not eligible for return or exchange.

Can items be returned to Lee without the original packaging?

Original packaging is not required for returns, but items must have their tags attached and be in their initial condition.

Are returns accepted at Lee without tags?

No, items must have all original tags attached to be eligible for a return.

How can I return a gift received from Lee?

If you've received a gift from Lee that you wish to return, contact Lee customer service for guidance on the process, as it may vary depending on whether the item was purchased online or in-store.

What are the contact options for Lee customer service?

For any questions or assistance with returns and exchanges, you can reach out to Lee customer service via email at [email protected] or call the Consumer Relations Team at 1-800-453-3348.


Lee's return policy is designed to be customer-friendly, ensuring that you can shop with peace of mind. With a generous 60-day window for returns and exchanges, and a clear process for handling refunds, Lee shows their commitment to customer satisfaction. Just remember to keep your items in new condition with tags attached, and reach out to customer service if you run into any issues. Happy shopping!