When you purchase a Lenovo product, you're investing in quality and innovation. However, there may come a time when you need to return an item due to various reasons - it doesn't meet your expectations, or perhaps there's a technical issue. Understanding the Lenovo return policy is crucial to ensure a smooth and stress-free process. Lenovo's return policy is designed to be fair and customer-friendly, offering a window for returns and clear guidelines on how to proceed with a cancellation or return request.

What Is The Return And Refund Policy For Lenovo?

Lenovo provides a straightforward return policy for its customers. You have up to 30 calendar days from the invoice date to return products purchased directly from Lenovo.com. Products purchased from the Lenovo Outlet must be returned within 14 calendar days, and for LenovoPRO members, the window extends to 45 calendar days. For Motorola products, the return period is 14 calendar days. It's important to initiate the return process through the Order Lookup to receive an RMA and return instructions.

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Can You Cancel A Lenovo Order?

Cancelling a Lenovo order is possible if the product has not yet shipped or started the manufacturing process. To cancel, visit the Order Lookup page and submit your request. Note that software delivered electronically is not eligible for cancellation at any point.

Does Lenovo Offer Exchanges?

Lenovo's standard policy focuses on returns and refunds rather than direct exchanges. If you need a different product, you can return the original item and place a new order.

How Long Does It Take To Get Refund From Lenovo?

Once Lenovo receives and inspects your returned item, please allow 5-10 business days for the refund to be processed. The refund will be credited to your original form of payment, which may require an additional 2-10 business days depending on your bank.

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How Can You Return An Item To Lenovo?

You can get a refund or exchange your Lenovo purchase if you are unhappy with it. You need to do this within 30 days from the date on your invoice. These are the steps you need to follow:

  1. Visit their page and sign in to your account.
  2. Go to My Account and select Order History.
  3. Find the order that contains the item you want to return and click on Return/Exchange.
  4. Follow the instructions on the screen to request a return authorization number and a prepaid shipping label.
  5. Pack the item securely in its original packaging and attach the shipping label to the box.
  6. Drop off the package at any FedEx location or schedule a pickup online.
  7. Once Lenovo receives and inspects the item, they will process your refund or exchange within 10 business days.

Does Lenovo Accept Old Laptops?

Lenovo has a trade-in program where you can return old devices, including laptops, for credit towards a new purchase. However, this is separate from the regular return policy.

What Is Lenovo Warranty Policy?

Lenovo products come with a manufacturer's warranty, which covers defects in materials and workmanship. The warranty period varies by product, so check your documentation for specifics.

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Can I Return A Lenovo Item Without A Receipt?

A proof of purchase is required for returns, but if you've misplaced your receipt, Lenovo can often verify your purchase through Order Lookup or your Lenovo account.

Can You Return Used Items To Lenovo?

Yes, Lenovo accepts returns of used items within the return window, provided they are in their original condition and include all accessories.

Can You Return A Lenovo Item Without The Original Box Or Package?

Items should be returned in their original packaging to ensure they are protected during transit. If you don't have the original box, contact Lenovo for guidance.

Does Lenovo Accept Return Without Tag?

Product tags are not typically an issue for electronics, but if your item came with any tags or labels, include them in the return to avoid any issues.

Can I Return A Gift To Lenovo?

If you received a Lenovo product as a gift, you could return it under the same policy conditions, though you'll need proof of purchase and the refund will go to the original buyer.

How To Contact Lenovo?

For assistance with returns, cancellations, or any other inquiries, you can reach Lenovo via email at [email protected] or through their customer service channels on their official website.


Lenovo's return policy is customer-centric, offering a generous timeframe for returns and a no-fuss cancellation process. Whether you're a new or regular Lenovo customer, understanding these policies ensures that you can shop with confidence and peace of mind. Remember to initiate returns promptly and keep all packaging and accessories intact to guarantee a smooth and quick refund process.