Whether you’re a first-time shopper or a regular customer at LG, understanding the return policy is crucial for a smooth shopping experience. LG’s return policy is designed to ensure customer satisfaction while maintaining a standard for returns and refunds. This article will guide you through the ins and outs of the LG return policy, offering valuable tips to keep in mind should you need to return a product.

What Is The Return And Refund Policy For LG?

LG offers a straightforward return and refund policy for its products. Non-refurbished items can be returned within 30 calendar days after delivery, while all other products (excluding vacuums and laptops) must be returned within 15 calendar days. Products that arrive damaged or with delivery discrepancies must be reported within 5 business days to qualify for a full refund. It's essential to have a Return Merchandise Authorization (RMA) number, which is valid for 15 days after issuance, to proceed with a return.

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Does LG Offer Exchanges?

LG's policy primarily focuses on returns and refunds. While exchanges are not explicitly mentioned, customers can return a product and make a separate purchase for a different item. For defective items, LG may automatically order a replacement part and issue an RMA along with a free return shipping label.

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How Long Does It Take To Get Refund From LG?

After LG receives the returned item and it passes inspection, the refund process will be initiated. Restocking and packing costs will be deducted from the purchase price and relevant taxes, which will be reimbursed back to the original payment method. The time frame for the refund to reflect on your account may vary depending on your financial institution.

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How Can You Return An Item To LG?

If you bought an item from LG and you want to return it, you need to follow these steps:

  1. Check the return policy of the seller. Depending on where you bought the item, you may have different options and conditions for returning it. For example, if you bought it from LG's official website, you have 15 days to return it from the date of delivery. If you bought it from a third-party retailer, you need to contact them and follow their policy.
  2. Pack the item securely in its original packaging. Include all the accessories, manuals, warranty cards and other items that came with it. Make sure the item is in good condition and has no signs of damage or use.
  3. Contact LG customer service and request a return authorization number (RMA). You can do this by phone, email or chat. Provide your order number, product model and reason for return. You will receive an RMA number and a prepaid shipping label via email.
  4. Print the shipping label and attach it to the package. Write the RMA number clearly on the package as well. Do not use any other labels or markings on the package.
  5. Ship the package to the address provided by LG. You can use any carrier of your choice, but make sure to get a tracking number and insurance for your package. Keep the receipt as proof of shipment.
  6. Wait for LG to receive and process your return. This may take up to 10 business days after they receive your package. You will receive an email confirmation when your return is completed and your refund is issued.

How Long Do You Have To Return An Appliance To LG?

For appliances, you typically have 15 calendar days to initiate a return after delivery. Make sure to request an RMA within that period and return the appliance within the validity period of the RMA.

Can I Return A LG Item Without A Receipt?

Proof of purchase is required to process a return with LG. Therefore, it's important to keep your receipt or invoice to ensure a smooth return process.

Can You Return Used Items To LG?

New and unused parts can be returned to LG, but there are restrictions. Used items are subjected to the manufacturer's warranty and may not be eligible for return unless they are defective.

Can You Return An LG Item Without The Original Box Or Package?

All returns must be in the original packaging and include all original items (e.g., manuals, remotes, cables) that came in the box. Returns with missing items may result in a partial refund or may not be accepted.

What Is The Contact Information For LG?

If you need to contact LG regarding a return, call the LG Order Support at 1-844-810-0070 or email [email protected]. Customer service is available Monday through Friday, from 8:00 a.m. to 5:00 p.m. CST, excluding national holidays.


In summary, LG's return policy is designed to be fair and efficient, ensuring that customers can shop with confidence. Remember to report any issues promptly, retain your receipt, and return items in their original condition. By following these tips and understanding the policy details, you can navigate LG's return process with ease.