At Lively Root, the satisfaction of green thumbs and plant lovers is paramount. With their 30 Day Happiness Guarantee, they've established a customer-friendly return policy designed to ensure that your new plant companions arrive in the best possible condition. If you've recently made a purchase or are considering adding a new leafy friend to your home from Lively Root, here's what you need to understand about their return policy.

What Is The Return And Refund Policy For Lively Root?

Lively Root's Return and Refund Policy is centered around their commitment to deliver healthy plants. If your plant arrives in less than perfect condition, their team is ready to spring into action. The 30 Day Happiness Guarantee covers any plant that arrives damaged or dead. Instead of offering traditional returns, Lively Root focuses on replacing your greenery to ensure your satisfaction.

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What is the 30 Day Happiness Guarantee?

The 30 Day Happiness Guarantee is Lively Root's promise to you that your plant will arrive in a healthy and happy state. If not, they pledge to replace your plant within 30 days of your order. If an exact replacement isn't available, they'll coordinate with you to find a suitable alternative as quickly as possible.

How Long Does It Take To Get Refund From Lively Root?

While Lively Root prioritizes plant replacement over refunds, they do handle refund requests on a case-by-case basis. The evaluation process takes into account the individual circumstances of each case, and the timeframe for refund processing will be communicated directly to the customer upon review.

How Can You Return An Item To Lively Root?

If you are not satisfied with your purchase from Lively Root, you can return it within 30 days of delivery. Here are the steps to follow:

  1. Contact Lively Root customer service by phone or email and provide your order number and the reason for your return.
  2. Pack the item securely in its original packaging and include a copy of your receipt or packing slip.
  3. Ship the item to the address provided by Lively Root customer service. You are responsible for the return shipping costs.
  4. Once Lively Root receives and inspects your return, they will issue a refund to your original payment method within 10 business

Since live plants are involved, Lively Root does not accept physical returns. However, if your plant arrives damaged, they request that you take a picture of both the plant and the box and send it to their support team. This helps them assess the situation and work towards a satisfactory resolution.

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Can I Return A Gift To Lively Root?

While you cannot physically return a gifted plant, the same replacement process applies. If a gifted plant arrives in poor condition, the recipient can reach out to the support team with the necessary photos and details to initiate a replacement.

How To Contact Lively Root?

If you need to discuss a plant's condition, a delayed delivery, or have other concerns, you can contact Lively Root through their support email at [email protected] or by calling ‭(877) 959-4995‬. For any issues related to your plant's arrival or condition, remember to reach out within 30 days for the most prompt service.

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With Lively Root's 30-Day Happiness Guarantee, you can be sure that every plant purchase will leave you completely satisfied. That makes understanding their return policy simple. Their policy of replacing any unhappy or sick plants is unwavering, even though they do not take returns in the conventional sense. Their customer service team is always here to help with any questions or problems you may have. Utilize Lively Root's customer-focused approach to plant delivery to keep your home green and your mood upbeat.