Shopping online at Loci comes with the peace of mind of a customer-centric return policy. Whether you're a new shopper or a regular customer, understanding the ins and outs of the Loci return policy ensures a hassle-free shopping experience. From how to initiate a return or exchange to knowing the timeline for refunds, this article has got you covered with all the essential information you need.

What Is The Return And Refund Policy For Loci?

Loci makes returning products straightforward. Customers can return items within 90 days for a full refund or exchange, provided the items are in their original condition. If you're outside of the UK, EU, or North America, be aware of a $30 admin fee for returns.

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Does Loci Offer Exchanges?

Yes, Loci offers exchanges. If you need a different size or colorway, you can easily request an exchange through the returns portal without placing a new order.

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How Long Does It Take To Get Refund From Loci?

Once Loci receives and verifies your return, expect the refund to be processed within 10-15 working days, and the amount will be credited back to your original payment method.

How Can You Return An Item To Loci?

Returning an item to Loci is done via the returns portal. Follow these simple steps:

  • Enter your Order Number and Email in the Returns Portal.
  • Select the item(s) for return and choose between a return or exchange.
  • Download the provided QR code and use it at any Royal Mail, USPS, or DHL Service Point.
  • Drop off your parcel at the nearest Drop Off Point, located through the portal.

Can I Return A Loci Item Without A Receipt?

For a successful return or exchange, you'll need to provide the order number and email address associated with the purchase, effectively serving as your receipt.

Can You Return Used Items To Loci?

Items must be in their original condition to qualify for a return or exchange. Used items that do not meet this criterion may be ineligible for return.

Can You Return A Loci Item Without The Original Box Or Package?

To ensure a smooth return process, items should be returned in their original packaging. This helps verify the product's condition and authenticity.

How To Contact Loci?

If you need assistance with your order or return, you can reach out to Loci at [email protected].


In conclusion, Loci's return policy is designed to be customer-friendly, with a generous 90-day return window and multiple options for refunds or exchanges. By following the straightforward steps provided in the returns portal, customers can easily manage their returns. Remember to keep your items in original condition and reach out to Loci if you have any questions or need assistance with your return.