Online shopping brings the ease of choice right to your doorstep, yet occasionally, a purchase may not meet your expectations. Enter Loragal’s return policy: your safety net for a worry-free shopping journey. We’ve compiled all the essential information on how to return your Loragal purchases, making sure your digital buying experience remains as serene as can be.

What Is The Return And Refund Policy For Loragal?

Loragal allows you to return most items within 30 days of receipt if you're not completely satisfied. To be eligible for a return, items must be in new condition, with the original packaging intact. Note that this excludes certain items like bodysuits, lingerie, and jewelry, which cannot be returned for hygiene reasons. When you return an item, you can expect a refund to be processed within 1-3 business days after Loragal receives your package.

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Does Loragal Offer Exchanges?

While Loragal's policy does not explicitly mention exchanges, customers looking to exchange an item should contact customer service to inquire about the possibility and process of exchanging items.

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How Long Does It Take To Get Refund From Loragal?

After Loragal receives your returned item, they will arrange a refund within 1-3 business days. The time it takes for the refund to appear in your account can vary; PayPal refunds may take 3-7 business days, while bank card refunds can take 5-10 business days.

How Can You Return An Item To Loragal?

Here's a step-by-step guide to help you navigate the return:

  1. Contact Customer Service: Reach out to Loragal's customer service via their website to initiate the return process.
  2. You will have to specify which things you want to return as well as why.
  3. Prepare the Package: Once you receive return instructions, package the items with the original packing. Ensure that the items are in new condition, unworn, unwashed, and unaltered.
  4. Ship the Package: Drop off the package at your local post office. Remember, the return shipping cost is your responsibility, as Loragal does not offer Freight To Collect (FTC) service.
  5. Wait for Processing: After Loragal receives your package, they will process most returns within 1-3 business days.

Please note that there are certain conditions for returns:

  • You have 30 days from delivery to initiate a return.
  • Items like bodysuits, lingerie, swimwear, and others listed on their policy cannot be returned.
  • Returned items must be in unused condition with original packaging.
  • Items sent back without a proper return request will not be accepted.

For a detailed understanding of the return policy, you can visit Loragal's official return policy page. If you encounter any issues with your return, it's important to contact Customer Support within 90 days of your order date. Remember, the original shipping fee and Shipping Guarantee are non-refundable.

Refunds are typically arranged within 1-3 business days after receiving your package, and the time it takes for the refund to reflect in your account will depend on your payment method. For any further assistance or clarification, reaching out to Loragal's customer service is the best course of action.

Can I Return A Loragal Item Without A Receipt?

It's essential to contact customer service for returns, as they provide the necessary instructions and documentation. A receipt may not be strictly necessary, but proof of purchase will likely be required to process your return.

Can You Return Used Items To Loragal?

Used items cannot be returned to Loragal. Items must be in unused condition, with no signs of wear, damage, washing, or alterations.

Can You Return A Loragal Item Without The Original Box Or Package?

Loragal requires items to be returned in their original packaging. Returning an item without the original box or packaging may result in a rejected return request.

Does Loragal Accept Return Without Tag?

Items should be returned with all original tags attached. Returns without tags may not be accepted, as the item must be in its new and unused condition.

Can I Return A Gift To Loragal?

If you've received an item as a gift, you can still return it following the same policy rules. Contact customer service for guidance on how to proceed with a gift return.

How To Contact Loragal?

For any questions or issues related to returns, refunds, or other concerns, you can reach Loragal at their customer service email: [email protected].


To ensure a smooth and hassle-free return process with Loragal, remember to initiate your return within 30 days of delivery, keep items in new condition, and adhere to the exclusions and conditions of the policy. With this guide in hand, you're equipped to handle returns confidently and get the most out of your online shopping experience.