When shopping with LYMA, understanding the specifics of their return policy is crucial to ensure a smooth and hassle-free experience, should you need to return a product. LYMA's commitment to customer satisfaction is evident in their comprehensive return and refund policy. This article will guide you through the essential details of the policy, making it easier for you to manage returns and refunds with confidence.

What Is The Return And Refund Policy For LYMA?

The LYMA return policy is straightforward: customers can request a refund or exchange for products like the LYMA Skin System or LYMA Laser if they are returned within 14 days of purchase. Products must be returned unused, in their original packaging, with hygiene seals intact. This also applies to items purchased with a free gift, such as the Supplement Starter Kit or Skincare Starter Kit—these must be returned in full to receive a refund.

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How Do I Cancel My LYMA Subscription?

If you wish to cancel your LYMA subscription, you can do so after fulfilling the minimum delivery commitment of three delivery cycles from the subscription start date. To pause or cancel your plan, reach out to the LYMA concierge service for assistance.

Does LYMA Offer Exchanges?

LYMA is amenable to exchanging products if they meet the return conditions. If you're looking to exchange an item for another, it must be returned in its original condition, and the exchange request should be made within the 14-day window.

How Long Does It Take To Get A Refund From LYMA?

Once your returned item is received and inspected, assuming it meets the return criteria, your refund will be processed. The refunded amount should be credited back to your original payment method within 10 days, depending on your payment issuer's policies.

How Can You Return An Item To LYMA?

This is how you can return your LYMA item:

  • Visit their page and log in to your account.
  • Go to the Orders section and select the order that contains the item you want to return.
  • Click on the Return button next to the item and fill out the return form.
  • Print the return label and attach it to the package.
  • Drop off the package at your nearest post office or courier service.
  • You will receive a confirmation email when your return is processed and your refund is issued.

Can You Return Used Items To LYMA?

LYMA's policy stipulates that items must be unused and unopened to qualify for a return. Therefore, used products or items with broken hygiene seals are not eligible for refunds or exchanges.

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What Is The Warranty On LYMA Lasers?

LYMA Lasers come with a Two-Year Limited Warranty covering defects in materials and workmanship when used according to the user manuals and guidelines. This warranty provides additional rights beyond the consumer law and applies to any LYMA branded product within the original packaging.

Can I Return A Gift To LYMA?

If you received a LYMA product as a gift, you could return it within the same 14-day return window. However, the product must be in its original condition, and you'll need to arrange the return through the LYMA concierge service.

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How To Contact LYMA?

For any inquiries or assistance with returns, you can reach out to the LYMA team via email at [email protected]. They are available to help you with your return queries and to provide additional support where needed.


LYMA's return policy is designed to be customer-friendly, ensuring you can shop with confidence. Remember to initiate any returns or exchanges within the 14-day window and keep the products in their original, unopened condition. For subscriptions, ensure you've met the minimum delivery commitment before cancellation. With these tips in mind, your experience with LYMA returns and refunds should be seamless and satisfactory.